ADX261 Exam Dumps | Universal Containers wants to let its customers interact real-time with support agents from their computers

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Question 104/110

Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Web-to-Case

B. Embedded Chat Service

C. Customer Community

D. Case Assignment Rules

Correct Answer: B

Embedded Chat Service is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Service can be added to any website or mobile app with a few lines of code. Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview

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