ADM-201 Exam Dumps | Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

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Question 40/122

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Re-open the Case.

B. Send email notifications.

C. Change the Case Priority.

D. Re-assign the Case.

Correct Answer: B,D

Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending emailnotifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5

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