Name: Salesforce.ADM-201.v2024-12-05.q122 Question 59
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Question 59

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Question 59/122

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

A. A user with manager role above the agent.

B. A user with the System Administrator profile.

C. A user with the Manage Cases Permission

D. A user with Read Permission on account.

Correct Answer: A,B

Recent Comments (The most recent comments are at the top.)

Daniel - Aug 15, 2025

Correct answers: B and C

BA - Feb 10, 2025

Correct answer should be B,C.
Role hierarchy alone does not grant ownership transfer rights.
Managers can view and report on cases their subordinates own, but cannot transfer ownership unless they also have the "Manage Cases" permission.

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Question 59/122

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