ADM-201 Exam Dumps | Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response froman agent

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Question 43/122

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response froman agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?

A. Assignment Rule

B. Case Escalation Rule

C. Omni-Channel Supervisor

D. Formula Field

Correct Answer: B

Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5

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