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Universal Containers is trying to improve the user experience when searching for the tight status on a case. The companycurrently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?
Correct Answer: C
Support processes allow you to define different status values for different record types on cases. References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5
Recent Comments (The most recent comments are at the top.)
Recent Comments (The most recent comments are at the top.)
Its B and don't ask me why