ADM-201 Exam Dumps | The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are

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Question 60

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Question 60/122

The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

A. Email-to-Case

B. Assignment Rules

C. Auto-Response Rules

D. Web-to-case

Correct Answer: B

Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, anassignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5

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Question List (122q): 1 commentQuestion 1: Sales managers would like to know what could be implemented ...; Question 2: An administrator has been asked to update a flow that was cr...; Question 3: When users log in to Salesforce via the user interface, whic...; Question 4: Cloud Kicks wants a reports to categorize accounts into smal...; Question 5: An administrator at Universal Containers is reviewing curren...; Question 6: Northern Trail Outfitters has a new flow that automatically ...; 4 commentQuestion 7: What are three characteristics of a master-detail relationsh...; 5 commentQuestion 8: The administrator at Cloud kicks deleted a custom field but ...; 4 commentQuestion 9: An administrator at Cloud Kicks needs to export a file of cl...; Question 10: The administrator at Aw Computing wants Account Details, rel...; Question 11: The administrator at Ursa Major Solar imported records into ...; Question 12: The administrator at Cloud Kicks has created an approval pro...; 3 commentQuestion 13: Asales rep has a list of 300 accounts with contacts that the...; 5 commentQuestion 14: Cloud Kicks has asked the administrator to test a new screen...; Question 15: Clod Kicks has the organization wide defaults for Opportunit...; 1 commentQuestion 16: Aw computing wants to prevent user from updating the Account...; 5 commentQuestion 17: Dream house realty needs to use consistent picklist values i...; Question 18: AW Computing (AWC) occasionally works with independent contr...; Question 19: An administrator at Universal Container needs an automated w...; 1 commentQuestion 20: A Sales user is trying to manage Campaign Members for an upc...; Question 21: Users at Universal Containers would like to visually see the...; 5 commentQuestion 22: Which two capabilities are considerations when marking a fie...; 1 commentQuestion 23: Universal Containers requires a different Lightning page to ...; Question 24: New leads need be routed to the correct Sales person based o...; Question 25: The marketing team at Ursa Major Solar wants to send a perso...; Question 26: At Universal Containers, there is a custom field on the Lead...; Question 27: Northern Trail Outfitters wants to encourage employees to ch...; Question 28: Cloud Kicks is working on a better way to track its product ...; Question 29: Northern Trail Outfitters (NTO) has deployed my domain. The ...; 1 commentQuestion 30: The standard Lead Rating field has picklist values of Hot, W...; 2 commentQuestion 31: An administrator has assigned a permission set group with th...; 1 commentQuestion 32: Cloud kicks needs to ensure appropriate shipping details are...; 1 commentQuestion 33: The Sales director at Cloud Kicks wants to be able to predic...; 2 commentQuestion 34: An analytics user at Cloud Kicks needs Read, Create, and Edi...; 2 commentQuestion 35: Cloud Kicks need to be able to show different picklist value...; 1 commentQuestion 36: The Marketing team at Cloud Kicks uses campaigns to generate...; 4 commentQuestion 37: Currently, when support reps at Ursa Major Solar close a cas...; 1 commentQuestion 38: An administrator at Ursa Major Solar just learned about the ...; 1 commentQuestion 39: An administrator is planning to useData Loader to mass impor...; Question 40: Which two actions should an administrator perform with Case ...; Question 41: DreamHouse reality has an approval process. A manager attemp...; Question 42: Dreamhouse realty wants to offer a form on its experience cl...; Question 43: Ursa Major Solar wants to automatically notify a manager abo...; 3 commentQuestion 44: Northern Trail Outfitters wants to calculate how much revenu...; Question 45: Universal Containers wants to provide reseller partners with...; 1 commentQuestion 46: When a cloud kicks Opportunity closes, the company would lik...; 1 commentQuestion 47: Cloud Kicks has decided to delete a custom field. What will ...; Question 48: An administrator gets a rush request from Human Resources to...; Question 49: Sales reps at NorthernTrail Outfitters have asked for a way ...; Question 50: Users at Cloud Kicks want to be able to create a task that w...; Question 51: Cloud Kicks executives have noticed the opportunity Expected...; Question 52: An administrator at Ursa Major Solar needs to send informati...; Question 53: AW Computing has added a new custom text field called Market...; 1 commentQuestion 54: Which setting on a profile makes a tab hidden in the All App...; Question 55: The marketing director at Northern Trail Outfitters has requ...; 1 commentQuestion 56: Universal Container wants to prevent its service team from a...; 2 commentQuestion 57: Ursa Major Solar provides a 1-year warranty on all of the pa...; Question 58: Northern Trail Outfitters is using one profile for all of it...; 2 commentQuestion 59: Cloud Kicks has a Customer success agent going on leave and ...; Question 60: The Administrator at Cloud Kicks need to automatically route...; Question 61: Ursa Solar Major is evaluating a brand new Salesforce org fo...; 2 commentQuestion 62: The marketing team wants a new picklist value added to the C...; Question 63: Cloud Kicks (CK) is partnering with a used shoe store and se...; Question 64: Northern Trail Outfitters wants to know the average stage du...; Question 65: The DreamHouse Realty team has a master-detail relationship ...; Question 66: An administrator supporting a global team of salesforce user...; 1 commentQuestion 67: Marketing users at Cloud Kicks should be able to view and ed...; Question 68: Cloud Kicks has a team of product owners that need a space t...; Question 69: The business development team at Cloud Kicks thinks the acco...; Question 70: Universal Containers (UC) has a queue that is used for manag...; Question 71: The administrator for AW Computing is working with a user wh...; Question 72: Universal Containers (UC) customers have provided feedback t...; 1 commentQuestion 73: Theadministrator at Universal Container has created two obje...; 1 commentQuestion 74: Universal Containers is trying to improve the user experienc...; Question 75: When a Sales rep clicks a button on an opportunity, a simple...; 1 commentQuestion 76: Cloud Kicks has a Customer success agent going on leave and ...; Question 77: Northern Trail Outfitters has hired interns to enter Leads I...; Question 78: The IT manager at universal Containers is doing an audit of ...; Question 79: The administrator for Cloud Kicks has created a screen flow ...; Question 80: Cloud Kicks wants to allow customers to create their own cas...; 1 commentQuestion 81: What is the order of execution when a Case record is saved?...; Question 82: DreamHouse Realty regularly processes customer requests for ...; Question 83: Ursa Major Solar has its business hours set from 9:00 AM to ...; Question 84: DreamHouse Realty (DHR) wants a templated process with a mor...; Question 85: Cloud Kicks needs to change the owner of a case when it has ...; Question 86: A sales rep has left the company and an administrator has be...; Question 87: Northern Trail Outfitters has a custom quick action on Accou...; 2 commentQuestion 88: The sales team at Ursa Major Solar has asked the administrat...; Question 89: The administrator at universal containers has ascreen flow t...; Question 90: The administrator are Cloud Kicks created a new field for tr...; Question 91: Ursa Major Solar has a path on Case. 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E...; 3 commentQuestion 103: The Support team at Ursa Major Solar prefers using split lis...; Question 104: The administrator at AW Computing wants to send off client w...; Question 105: Sales raps at Ursa Solar are having difficulty managing deal...; Question 106: Which tool should an administrator use to identify and fix p...; 1 commentQuestion 107: Which two solutions could an administrator find on the AppEx...; Question 108: AW Computing has six sales teams in a region. These teams al...; Question 109: Cloud Kicks has a custom object called Shipments. The Compan...; Question 110: Cloud kicks want to give credit to Opportunity team members ...; Question 111: An administrator is building a Lightning app and sees a mess...; 1 commentQuestion 112: An administrator at Dreamhouse Reality needs to Create Custo...; Question 113: administrator at Northern Trail Outfitters is unable to add ...; Question 114: Ursa Major Solar uses two different page layouts for Account...; Question 115: Universal Containers has a private sharing model for Opportu...; Question 116: The administrator has created new users for ten new employee...; 1 commentQuestion 117: Cloud Kicks has created a screen flow for their sales team t...; Question 118: The administrator at Northern Trail Outfitters has been usin...; Question 119: Northern Trail Outfitters has requested that when the Referr...; Question 120: The administrator at Ursa Major Solar wants to add prepopula...; 1 commentQuestion 121: The Human resources department at Northern Trail outfitters ...; Question 122: Ursa Major Solar wants to know which of its marketing effort...

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