ADM-201 Exam Dumps | Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should

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Question 85/122

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

A. Auto - Response Rules

B. Validation Rule

C. Escalation Rule

D. Assignment Rule

Correct Answer: C

An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario.References:https://help.
salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

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