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A project manager is working on a time and materials (T & M) project using a hybrid approach. The milestones and outcomes are defined for the first 6 months with incremental releases every month. After the first 2 months, the client communicates their dissatisfaction with the results and asks to change the course of the project. The project manager held a face-to-face meeting with the client and now has a better understanding of the newly desired milestones and outcomes. What should the project manager do first?
Correct Answer: C
In a hybrid project management approach, which combines elements of both predictive and adaptive methodologies, it is crucial to address changes in project scope or direction promptly and formally. The PMBOK Guide emphasizes the importance of managing stakeholder engagement and ensuring that project objectives align with business needs. When a client expresses dissatisfaction and a desire to change the project's course, the project manager should first seek to understand the new requirements and then formalize these changes through a contract amendment. This ensures that all parties have a clear understanding of the new expectations and agree to the revised terms before proceeding1. References: PMBOK Guide - Seventh Edition1 PMP Examination Content Outline2 The PMI Guide to Business Analysis3