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A customer discovered quality issues with the latest deliverables. However, the project team immediately resolved the issues. Now that the project is back on track, what should the project manager do next?
Correct Answer: C
After resolving quality issues with deliverables, it is essential for the project manager to conduct a lessons learned session. This process is part of the knowledge area of Project Quality Management, which emphasizes the importance of continuous improvement. Conducting lessons learned helps the team understand what went wrong, why it went wrong, and how similar problems can be prevented in the future. It is a proactive step to enhance the quality of future deliverables and processes. References: A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Seventh Edition1. PMI Professional in Business Analysis (PMI-PBA) Reference Materials2.