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A project is nearing completion when a critical resource can no longer work on the project. A temporary replacement is brought in from an external company to take over the role; however, complaints are soon received from other team members about this person's unprofessional conduct and behavior. What should the project manager do first?
Correct Answer: A
The first response should focus on alignment and awareness. The team charter defines the expected behavior and working norms. It is essential to clarify these expectations with the new team member to provide an opportunity for correction before escalation. PMBOK Guide - Seventh Edition emphasizes the use of the team charter as a primary tool for setting and maintaining team norms and culture. Option B escalates prematurely. Option C could follow if the behavior continues. Option D is reactive and should be used only if alignment efforts fail. References: PMBOK Guide - Seventh Edition, Team Performance Domain PMI Conflict Resolution Guidelines ##############################################