Explanation
project manager is facing an escaped defect issue for the project that launched cloud-based agile project management and DevOps training modules via the learning platform. An escaped defect is a defect that is not detected or corrected during the development or testing phase, and reaches the end-users or customers, causing dissatisfaction or harm. The project manager should take immediate action to fix the defect and prevent it from recurring, as well as to communicate with the stakeholders and apologize for the inconvenience. The project manager should also review the quality assurance process and improve the inspection and verification methods. The project manager is not facing a nonconformance issue, an unmet planned-to-done ratio, or an undetected error, as these terms do not describe the situation accurately or completely. References: PMBOK Guide, 6th edition, page 286, Free PMP Practice Exam Questions - 120 Sample Test Questions