一家公司正在從預測方法過渡到敏捷方法。團隊成員遠距工作,有些人存在個人衝突,導致無法參加某些專案儀式。產品負責人明確表示,議程非常緊張,團隊必須盡力參加所有儀式。
身為僕人式領導者,專案經理該如何應對這種情況?
Correct Answer: A
Explanation
= The project manager, as a servant leader, should ask the team members to decide collectively on how to support the team. This is because the team members are the best people to know their own availability, preferences, and constraints. The project manager should facilitate a collaborative discussion among the team members to find a solution that works for everyone and respects the agile principles and values. The project manager should also empower the team members to self-organize and take ownership of their work and commitments.
Option B is not a good action, as engaging in separate ceremonies with these team members may create inconsistency, confusion, and duplication of work. It may also reduce the transparency, communication, and feedback that are essential for agile projects. The project manager should try to ensure that all team members participate in the same ceremonies and follow the same process.
Option C is not a good action, as evaluating alternative options and trying to find resources with similar skills may not be feasible or desirable. It may also create additional costs, risks, and delays for the project. The project manager should try to retain the existing team members and leverage their skills and knowledge. The project manager should also respect the team members' personal conflicts and not force them to leave the project.
Option D is not a good action, as performing the ceremonies without the team members and sending them notes by email may not be effective or efficient. It may also create a sense of exclusion, isolation, and disengagement among the team members. The project manager should try to ensure that all team members are actively involved and engaged in the ceremonies and the project. The project manager should also use interactive and synchronous communication tools and techniques to foster collaboration and alignment among the team members. References:
[PMBOK Guide], 6th edition, page 52, section 3.1.4
[Agile Practice Guide], page 14, section 1.3.2
[PMP Exam Content Outline], page 11, task 1 under domain 3