CORe Exam Dumps | One of TUV Company's largest suppliers has been performing poorly, and the quality of its services does

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HBX.CORE.v2024-09-27.q132
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Question 3/132

One of TUV Company's largest suppliers has been performing poorly, and the quality of its services does not meet the needs of a particular stakeholder. Which of the following is the BEST way for TUV's supply manager to evaluate how to establish service level agreements (SLAs) to improve the performance of this supplier?

A. Request that the supplier provide a set of metrics to be used in measuring performance

B. Develop measurements of supplier performance with the stakeholder, and include those measurements in an amendment to the contract

C. Notify the supplier that its level of performance is not acceptable, and renegotiate contract pricing to reflect the supplier's performance

D. Notify the supplier of the performance issues, and terminate the contract if the supplier does not correct performance within thirty days

Correct Answer: B

* Identify Stakeholder Needs: Understanding the specific performance issues as identified by the stakeholder.
* Collaborative Measurement Development: Working with the stakeholder to develop specific, measurable, achievable, relevant, and time-bound (SMART) performance metrics.
* Contract Amendment: Including these agreed-upon performance metrics in the contract ensures that the supplier is contractually obligated to meet these standards.
* Monitor and Review: Regularly reviewing these performance metrics to ensure continuous improvement and compliance by the supplier.
References
* Supplier Performance Management Literature
* Contract Management Best Practices
* Service Level Agreement Guidelines

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