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Due to growth, a private school system finds that its costs for support, including maintenance and janitorial services, have increased dramatically. Though supply management generally does a good job in managing service contracts, there Is no strategic plan or systematic method for reviewing costs on a long-term basis. The school's board has made the development of a strategic plan the supply manager's priority assignment for the next school year. Given this situation, which of the following should be the supply manager's FIRST step in developing this plan?
Correct Answer: C
* Understand Organizational Strategies: The first step is to meet with the board chair to discuss organization-level strategies impacted by support services. This ensures that the supply manager understands the broader strategic objectives and how support services fit into them. * Align Supply Strategy with Organizational Goals: By understanding the strategic goals of the organization, the supply manager can develop a plan that aligns with these goals, ensuring that the support services contribute effectively to the overall strategy. * Identify Key Issues and Opportunities: This initial meeting will help identify key issues and opportunities within the support services that need to be addressed in the strategic plan. * Establish a Framework: With the insights gained from the discussion, the supply manager can then establish a framework for the strategic plan, setting the stage for more detailed goal setting and process improvements. References: * ISM: "Strategic Planning for the Supply Management Function" * CIPS: "Developing Supply Strategies Aligned with Organizational Goals"