CORe Exam Dumps | A manufacturing company experiences an increase in returns due to product quality issues. A root cause

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HBX.CORE.v2024-09-27.q132
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Question 25/132

A manufacturing company experiences an increase in returns due to product quality issues. A root cause analysis determines that the raw materials are the cause, not the production process. In order to resolve this issue and avoid similar problems in the future, the firm should FIRST do which of the following?

A. Require current suppliers to submit samples to determine if any materials do not meet standards

B. Stop production and halt any shipments until the problem is rectified

C. Find new suppliers for the raw materials

D. Offer replacement products from current inventory so that customers can get new products right away

Correct Answer: A

* Identify Root Cause: Determine that raw materials are the cause of the quality issues.
* Request Supplier Samples: Requiring suppliers to submit samples allows the firm to pinpoint whether the issue lies with the raw materials being provided.
* Evaluate Samples: Testing these samples against standards ensures that only compliant materials are accepted.
* Address Non-compliance: If any samples do not meet standards, work with suppliers to improve quality or find new suppliers if necessary.
References
* Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2016). Purchasing and Supply Chain Management. Cengage Learning.
* Lysons, K., & Farrington, B. (2016). Procurement and Supply Chain Management. Pearson.

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