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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	156
Version:	v2022-07-18
Rating:
# of views:	4597
# of Questions views:	186119
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Recent Comments (The most recent comments are at the top.)

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Peter - Jan 27, 2023

No.# It's a really confusing and misleading question, since both C and D is correct. You have to include both cost imposed AND costs removed.

Peter Leidecker - Jan 26, 2023

No.# Answer is D !!!

Requests are often standard changes
• Request for provision of a resource/service (for example, providing a phone or
laptop to a user, or providing a virtual server for a development team)
• Request for access (for example, providing access to a file or folder)

Peter Leidecker - Jan 26, 2023

No.# This is incorrect - The right answer is A.
"It is important to distinguish change enablement from organizational change
management. Organizational change management manages the people aspects of
changes. Change enablement is usually focused on changes in products and services.
"

Ahmad - Jan 06, 2023

No.# D is correct.

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Phong - Dec 06, 2022

No.# A is correct

Phong - Dec 06, 2022

No.# functionality of a service = Utility. The answer D is correct

Phong - Dec 06, 2022

No.# D is the answer

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David - Nov 04, 2022

No.# A is Correct - The purpose of the change enablement practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

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Exam Question List: Question 1: A user contacts the service desk to ask how they can create ...; 1 commentQuestion 2: Which is a recommendation for applying the guiding principle...; Question 3: How are target resolution times used in the 'incident manage...; Question 4: What is the purpose of the 'deployment management' practice?...; Question 5: Which is an external input to the service value chain?...; Question 6: Which is an example o' a service request?...; Question 7: Which is a use of a continual improvement register?...; Question 8: What does 'change enablement' PRIMARILY focus on?...; Question 9: Which is a service request?; Question 10: Identify the missing word in the following sentence. A servi...; Question 11: Which practice has a purpose that includes helping the organ...; Question 12: How should the workflow for a new service request be designe...; 2 commentQuestion 13: Which dimension includes the knowledge needed for the manage...; Question 14: Which statement about service relationship management is COR...; Question 15: Identify the missing word in the following sentence. A user ...; 5 commentQuestion 16: Which practice includes the use of approaches such as Lean, ...; Question 17: Which role approves the cost of services?...; Question 18: Which facilitates outcomes that customers want to achieve?...; 1 commentQuestion 19: Identify the missing word(s) in the following sentence. The ...; Question 20: Staff in an IT organization are very busy, mostly carrying o...; Question 21: Which value chain activity ensures a shared understanding of...; Question 22: Identify the missing word in the following sentence. The pur...; Question 23: Which of the following is included in the purpose of the 'co...; 1 commentQuestion 24: What type of chance is often used for resolving incidents or...; Question 25: Which practice ensures that any addition, modification, or r...; Question 26: Which activity is part of the 'continual improvement' practi...; Question 27: Which includes governance, management practices, and continu...; Question 28: How does information about problems and known errors contrib...; Question 29: For which purpose would the continual improvement practice u...; 1 commentQuestion 30: Which is CORRECT about change authorization?...; 2 commentQuestion 31: Which is part of service provision?...; Question 32: Which statement about outcomes is CORRECT?...; 5 commentQuestion 33: What term is used to describe the functionality of a service...; Question 34: Which statement about output is correct?...; Question 35: Which describes a standard change?...; 1 commentQuestion 36: Which process works with incident management to ensure that ...; Question 37: Which type of change is MOST LIKELY to be initiated as part ...; Question 38: Which does the ITIL service value system discourage?...; Question 39: Identify the missing word in the following sentence. A known...; 4 commentQuestion 40: Which costs are included in the value proposition of a servi...; Question 41: Which describes the 'plan' value chain activity?...; Question 42: Which practice needs people who understand complex systems a...; 5 commentQuestion 43: Which TWO of the following are considerations of change enab...; 1 commentQuestion 44: Which is an example of a business related measurement?...; Question 45: Which is the BEST example of a standard change?...; Question 46: Which statement about a 'continual improvement register' is ...; Question 47: Identify the missing words in the following sentence. When a...; Question 48: Identify the missing word in the following sentence. The pur...; Question 49: What is the CORRECT definition of service management?...; Question 50: Which is a purpose of release management?...; 1 commentQuestion 51: Which guiding principle helps to ensure that each improvemen...; 3 commentQuestion 52: What type of change is MOST likely to be managed as a servic...; Question 53: What is the starting point for optimization?...; 2 commentQuestion 54: What is used to link activities within the service value cha...; Question 55: Why should some service requests be fulfilled with no additi...; Question 56: Which statement about 'continual improvement' is CORRECT?...; Question 57: Which practice has the purpose of ensuring that the organiza...; 1 commentQuestion 58: Which two are considered part of the 'organizations and peop...; 1 commentQuestion 59: Which guiding principle helps to ensure that better informat...; 1 commentQuestion 60: Which is the correct combination of items that makes up an I...; Question 61: When should a change request be submitted to resolve a probl...; Question 62: Which practice nurtures links with stakeholders at strategic...; Question 63: Which practice recommends that organizations develop compete...; 2 commentQuestion 64: Which practice has a strong influence on the user experience...; Question 65: Which function is responsible for the management of a data c...; 1 commentQuestion 66: Service transition contains detailed descriptions of which p...; Question 67: Which practice uses pre-defined, standardized procedures to ...; Question 68: Identify the missing word in the following sentence. The pur...; Question 69: Which practice requires that staff demonstrate excellent cus...; 1 commentQuestion 70: What three elements make up the Service Portfolio?...; 1 commentQuestion 71: What is NOT within the scope of service catalogue management...; 1 commentQuestion 72: Which statement about costs is CORRECT?...; Question 73: Which activity captures the demand for incident resolution a...; Question 74: Which is the CORRECT approach for managing a large improveme...; Question 75: What is a recommendation of the 'focus on value' guiding pri...; Question 76: Which guiding principle considers the importance of customer...; 1 commentQuestion 77: Which are phases of the release and deployment process? 1. R...; 1 commentQuestion 78: Which statement about problems is CORRECT?...; 1 commentQuestion 79: Which service catalogue view is considered beneficial when c...; 1 commentQuestion 80: Which guiding principle says that services and processes sho...; 2 commentQuestion 81: What is the primary focus of business capacity management?...; 1 commentQuestion 82: What is the reason for using a balanced bundle of service me...; Question 83: Which statement about the 'incident management' practice is ...; 3 commentQuestion 84: What is the MAIN benefit of 'problem management'?...; Question 85: In which situation will incident management USUALLY use a se...; Question 86: What can be described as an operating model for the creating...; Question 87: Which TWO are inputs to the service value system? 1 Demand 2...; Question 88: What is defined as a change of state that has significate fo...; Question 89: What is the purpose of service level management?...; 1 commentQuestion 90: What should a release policy include?...; Question 91: Which is a key consideration for the guiding principle 'keep...; 3 commentQuestion 92: Which statement about the 'continual improvement' practice i...; Question 93: Which practice has a purpose that includes ensuring that ris...; 1 commentQuestion 94: Which statement BEST describes the value of service strategy...; 1 commentQuestion 95: Which practice has a purpose that includes managing risks to...; 2 commentQuestion 96: Which describes a set of defined steps for implementing impr...; Question 97: Which 'service level management' activity helps staff to del...; Question 98: Which practice uses techniques such as SWOT analysis, balanc...; Question 99: Which ITIL guiding principle recommends using existing servi...; 1 commentQuestion 100: Which is the CORRECT of the 'R' role in a RACI matrix?...; Question 101: Which term describes the functionality offered by a service?...; Question 102: Which practice has a purpose that includes managing risks to...; 1 commentQuestion 103: Which is an objective of the design coordination process?...; Question 104: What is the MOST important reason for prioritizing incidents...; 1 commentQuestion 105: Which guiding principle considers which parts of an existing...; Question 106: Which statement about outcomes is CORRECT9...; Question 107: Which of the following is an example of workaround?...; Question 108: What is the purpose of problem management?...; Question 109: Which practice makes use of methods from Lean. Agile and Dev...; Question 110: Identify the missing word in the following sentence. A custo...; Question 111: How should an organization include third-party suppliers in ...; Question 112: How do all value chain activities transform inputs to output...; Question 113: Which statement about emergency changes is CORRECT?...; 1 commentQuestion 114: Identify the missing words in the following sentence. The ma...; 1 commentQuestion 115: How should automation be implemented?...; 1 commentQuestion 116: Which is an important principle of communication in service ...; Question 117: What is the purpose of the 'monitoring and event management'...; Question 118: What considerations influence the supplier strategy of an or...; 1 commentQuestion 119: Which is an example of improving service utility using servi...; Question 120: Identify the missing word in the following sentence. The pur...; Question 121: What is defined as "the role that uses services?...; Question 122: Which is the MOST important stakeholder group that a service...; Question 123: Which statement about service requests is CORRECT?...; Question 124: Which is a key requirement for a successful service level ag...; Question 125: Which is an activity of the 'problem management' practice?...; Question 126: Which describes a CORRECT approach to change authorization?...; Question 127: Which practice has a purpose that includes maximizing succes...; Question 128: Which of the four dimensions focuses or managing data in com...; 1 commentQuestion 129: When should a full risk assessment and authorization be carr...; Question 130: Which of the following includes configuring components and a...; Question 131: What should be done for every problem?...; Question 132: Which guiding principle discourages 'silo activity'?...; Question 133: What type of change is pre-authorized, low risk, relatively ...; 1 commentQuestion 134: What should be done first when applying the 'focus on value'...; Question 135: Which is an activity of 'problem identification'?...; Question 136: Which is included in the purpose of the 'change enablement' ...; 1 commentQuestion 137: Which step of the continual improvement model includes basel...; Question 138: What is a problem that has been analysed but has not been re...; 1 commentQuestion 139: Which dimension of service management includes consideration...; Question 140: Identity the missing word(s) in the blowing sentence. The pu...; Question 141: What are guiding principles?; Question 142: Which usually requires a team of representatives from many s...; Question 143: What describes how components and activities work together t...; Question 144: Which is a recommendation of the guiding principle 'think an...; 1 commentQuestion 145: Which is a key element of :he 'think and work holistically' ...; Question 146: Which of these activities is carried out as part of 'problem...; 1 commentQuestion 147: Which TWO statements about an organization's culture are COR...; 1 commentQuestion 148: Which is handled as a service request?...; Question 149: Which practice identifies metrics that reflect the customer'...; Question 150: Which TWO statements about the 'service request management' ...; Question 151: Which guiding principle considers customer and user experien...; Question 152: Which problem management activity ensures that a problem can...; Question 153: Which practice ensures that accurate and reliable informatio...; Question 154: Which practice provides users with a way to get various requ...; Question 155: Which is a low risk change that has been pre-approved so tha...; Question 156: Which statement about the automation of service requests is ...

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