ITIL-4-Foundation Exam Dumps | Which is a key element of :he 'think and work holistically' guiding principle?

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Question 145/156

Which is a key element of :he 'think and work holistically' guiding principle?

A. Understanding the methods applicable to complex systems

B. Using technology for standard tasks to give people time for complex activities

C. Eliminating metrics which do not contribute to achieving an objective

D. Assessing which procedures can be re-used when improving a service

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

George - Jul 31, 2022

A is correct.
Recognize the complexity of the systems
Different levels of complexity require different heuristics for decision-making. Applying methods and rules designed for a simple system can be ineffective or even harmful in a complex system, where relationships between components are complicated and change more frequently.

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Question 145/156

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