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Question 148/156
Which is handled as a service request?
Correct Answer: D
- Question List (156q)
- Question 1: A user contacts the service desk to ask how they can create ...
- 1 commentQuestion 2: Which is a recommendation for applying the guiding principle...
- Question 3: How are target resolution times used in the 'incident manage...
- Question 4: What is the purpose of the 'deployment management' practice?...
- Question 5: Which is an external input to the service value chain?...
- Question 6: Which is an example o' a service request?...
- Question 7: Which is a use of a continual improvement register?...
- Question 8: What does 'change enablement' PRIMARILY focus on?...
- Question 9: Which is a service request?
- Question 10: Identify the missing word in the following sentence. A servi...
- Question 11: Which practice has a purpose that includes helping the organ...
- Question 12: How should the workflow for a new service request be designe...
- 2 commentQuestion 13: Which dimension includes the knowledge needed for the manage...
- Question 14: Which statement about service relationship management is COR...
- Question 15: Identify the missing word in the following sentence. A user ...
- 5 commentQuestion 16: Which practice includes the use of approaches such as Lean, ...
- Question 17: Which role approves the cost of services?...
- Question 18: Which facilitates outcomes that customers want to achieve?...
- 1 commentQuestion 19: Identify the missing word(s) in the following sentence. The ...
- Question 20: Staff in an IT organization are very busy, mostly carrying o...
- Question 21: Which value chain activity ensures a shared understanding of...
- Question 22: Identify the missing word in the following sentence. The pur...
- Question 23: Which of the following is included in the purpose of the 'co...
- 1 commentQuestion 24: What type of chance is often used for resolving incidents or...
- Question 25: Which practice ensures that any addition, modification, or r...
- Question 26: Which activity is part of the 'continual improvement' practi...
- Question 27: Which includes governance, management practices, and continu...
- Question 28: How does information about problems and known errors contrib...
- Question 29: For which purpose would the continual improvement practice u...
- 1 commentQuestion 30: Which is CORRECT about change authorization?...
- 2 commentQuestion 31: Which is part of service provision?...
- Question 32: Which statement about outcomes is CORRECT?...
- 5 commentQuestion 33: What term is used to describe the functionality of a service...
- Question 34: Which statement about output is correct?...
- Question 35: Which describes a standard change?...
- 1 commentQuestion 36: Which process works with incident management to ensure that ...
- Question 37: Which type of change is MOST LIKELY to be initiated as part ...
- Question 38: Which does the ITIL service value system discourage?...
- Question 39: Identify the missing word in the following sentence. A known...
- 4 commentQuestion 40: Which costs are included in the value proposition of a servi...
- Question 41: Which describes the 'plan' value chain activity?...
- Question 42: Which practice needs people who understand complex systems a...
- 5 commentQuestion 43: Which TWO of the following are considerations of change enab...
- 1 commentQuestion 44: Which is an example of a business related measurement?...
- Question 45: Which is the BEST example of a standard change?...
- Question 46: Which statement about a 'continual improvement register' is ...
- Question 47: Identify the missing words in the following sentence. When a...
- Question 48: Identify the missing word in the following sentence. The pur...
- Question 49: What is the CORRECT definition of service management?...
- Question 50: Which is a purpose of release management?...
- 1 commentQuestion 51: Which guiding principle helps to ensure that each improvemen...
- 3 commentQuestion 52: What type of change is MOST likely to be managed as a servic...
- Question 53: What is the starting point for optimization?...
- 2 commentQuestion 54: What is used to link activities within the service value cha...
- Question 55: Why should some service requests be fulfilled with no additi...
- Question 56: Which statement about 'continual improvement' is CORRECT?...
- Question 57: Which practice has the purpose of ensuring that the organiza...
- 1 commentQuestion 58: Which two are considered part of the 'organizations and peop...
- 1 commentQuestion 59: Which guiding principle helps to ensure that better informat...
- 1 commentQuestion 60: Which is the correct combination of items that makes up an I...
- Question 61: When should a change request be submitted to resolve a probl...
- Question 62: Which practice nurtures links with stakeholders at strategic...
- Question 63: Which practice recommends that organizations develop compete...
- 2 commentQuestion 64: Which practice has a strong influence on the user experience...
- Question 65: Which function is responsible for the management of a data c...
- 1 commentQuestion 66: Service transition contains detailed descriptions of which p...
- Question 67: Which practice uses pre-defined, standardized procedures to ...
- Question 68: Identify the missing word in the following sentence. The pur...
- Question 69: Which practice requires that staff demonstrate excellent cus...
- 1 commentQuestion 70: What three elements make up the Service Portfolio?...
- 1 commentQuestion 71: What is NOT within the scope of service catalogue management...
- 1 commentQuestion 72: Which statement about costs is CORRECT?...
- Question 73: Which activity captures the demand for incident resolution a...
- Question 74: Which is the CORRECT approach for managing a large improveme...
- Question 75: What is a recommendation of the 'focus on value' guiding pri...
- Question 76: Which guiding principle considers the importance of customer...
- 1 commentQuestion 77: Which are phases of the release and deployment process? 1. R...
- 1 commentQuestion 78: Which statement about problems is CORRECT?...
- 1 commentQuestion 79: Which service catalogue view is considered beneficial when c...
- 1 commentQuestion 80: Which guiding principle says that services and processes sho...
- 2 commentQuestion 81: What is the primary focus of business capacity management?...
- 1 commentQuestion 82: What is the reason for using a balanced bundle of service me...
- Question 83: Which statement about the 'incident management' practice is ...
- 3 commentQuestion 84: What is the MAIN benefit of 'problem management'?...
- Question 85: In which situation will incident management USUALLY use a se...
- Question 86: What can be described as an operating model for the creating...
- Question 87: Which TWO are inputs to the service value system? 1 Demand 2...
- Question 88: What is defined as a change of state that has significate fo...
- Question 89: What is the purpose of service level management?...
- 1 commentQuestion 90: What should a release policy include?...
- Question 91: Which is a key consideration for the guiding principle 'keep...
- 3 commentQuestion 92: Which statement about the 'continual improvement' practice i...
- Question 93: Which practice has a purpose that includes ensuring that ris...
- 1 commentQuestion 94: Which statement BEST describes the value of service strategy...
- 1 commentQuestion 95: Which practice has a purpose that includes managing risks to...
- 2 commentQuestion 96: Which describes a set of defined steps for implementing impr...
- Question 97: Which 'service level management' activity helps staff to del...
- Question 98: Which practice uses techniques such as SWOT analysis, balanc...
- Question 99: Which ITIL guiding principle recommends using existing servi...
- 1 commentQuestion 100: Which is the CORRECT of the 'R' role in a RACI matrix?...
- Question 101: Which term describes the functionality offered by a service?...
- Question 102: Which practice has a purpose that includes managing risks to...
- 1 commentQuestion 103: Which is an objective of the design coordination process?...
- Question 104: What is the MOST important reason for prioritizing incidents...
- 1 commentQuestion 105: Which guiding principle considers which parts of an existing...
- Question 106: Which statement about outcomes is CORRECT9...
- Question 107: Which of the following is an example of workaround?...
- Question 108: What is the purpose of problem management?...
- Question 109: Which practice makes use of methods from Lean. Agile and Dev...
- Question 110: Identify the missing word in the following sentence. A custo...
- Question 111: How should an organization include third-party suppliers in ...
- Question 112: How do all value chain activities transform inputs to output...
- Question 113: Which statement about emergency changes is CORRECT?...
- 1 commentQuestion 114: Identify the missing words in the following sentence. The ma...
- 1 commentQuestion 115: How should automation be implemented?...
- 1 commentQuestion 116: Which is an important principle of communication in service ...
- Question 117: What is the purpose of the 'monitoring and event management'...
- Question 118: What considerations influence the supplier strategy of an or...
- 1 commentQuestion 119: Which is an example of improving service utility using servi...
- Question 120: Identify the missing word in the following sentence. The pur...
- Question 121: What is defined as "the role that uses services?...
- Question 122: Which is the MOST important stakeholder group that a service...
- Question 123: Which statement about service requests is CORRECT?...
- Question 124: Which is a key requirement for a successful service level ag...
- Question 125: Which is an activity of the 'problem management' practice?...
- Question 126: Which describes a CORRECT approach to change authorization?...
- Question 127: Which practice has a purpose that includes maximizing succes...
- Question 128: Which of the four dimensions focuses or managing data in com...
- 1 commentQuestion 129: When should a full risk assessment and authorization be carr...
- Question 130: Which of the following includes configuring components and a...
- Question 131: What should be done for every problem?...
- Question 132: Which guiding principle discourages 'silo activity'?...
- Question 133: What type of change is pre-authorized, low risk, relatively ...
- 1 commentQuestion 134: What should be done first when applying the 'focus on value'...
- Question 135: Which is an activity of 'problem identification'?...
- Question 136: Which is included in the purpose of the 'change enablement' ...
- 1 commentQuestion 137: Which step of the continual improvement model includes basel...
- Question 138: What is a problem that has been analysed but has not been re...
- 1 commentQuestion 139: Which dimension of service management includes consideration...
- Question 140: Identity the missing word(s) in the blowing sentence. The pu...
- Question 141: What are guiding principles?
- Question 142: Which usually requires a team of representatives from many s...
- Question 143: What describes how components and activities work together t...
- Question 144: Which is a recommendation of the guiding principle 'think an...
- 1 commentQuestion 145: Which is a key element of :he 'think and work holistically' ...
- Question 146: Which of these activities is carried out as part of 'problem...
- 1 commentQuestion 147: Which TWO statements about an organization's culture are COR...
- 1 commentQuestion 148: Which is handled as a service request?...
- Question 149: Which practice identifies metrics that reflect the customer'...
- Question 150: Which TWO statements about the 'service request management' ...
- Question 151: Which guiding principle considers customer and user experien...
- Question 152: Which problem management activity ensures that a problem can...
- Question 153: Which practice ensures that accurate and reliable informatio...
- Question 154: Which practice provides users with a way to get various requ...
- Question 155: Which is a low risk change that has been pre-approved so tha...
- Question 156: Which statement about the automation of service requests is ...
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Recent Comments (The most recent comments are at the top.)
A is correct.
Service requests are a normal part of service delivery and are not a failure or degradation of service. Feedbacks, compliments and complaints are activities of service requests.