ITIL-4-Foundation Exam Dumps | What is the reason for using a balanced bundle of service metrics?

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Question 82/156

What is the reason for using a balanced bundle of service metrics?

A. It reduces the number of metrics that need to be collected

B. It reports each service element separately

C. It provides an outcome-based view of services

D. It facilitates the automatic collection of metrics

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

George - Jul 31, 2022

"Some of the key requirements for successful SLAs include:

•They must be related to a defined ‘service’ in the service catalogue; otherwise they are simply individual metrics without a purpose, that do not provide adequate visibility or reflect the service perspective.

•They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.

•They should reflect an ‘agreement’, i.e. engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.

•They must be simply written and easy to understand and use for all parties."

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Question 82/156

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