ITIL-4-Foundation Exam Dumps | What should be done first when applying the 'focus on value' guiding principle?

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Question 134/156

What should be done first when applying the 'focus on value' guiding principle?

A. Identify all suppliers and partners involved in the service

B. Determine who the service consumer is in each situation

C. Determine the cost of providing the service

D. Identify the outcomes that the service facilitates

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

George - Jul 31, 2022

B is correct.
When focusing on value, the first step is to know who is being served. In each situation the service provider must, therefore, determine who the service consumer is and who the key stakeholders are (for example, customers, users, or sponsors; see section 2.2 for more details). In doing this, the service provider should consider who will receive value from what is being delivered or improved.

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Question 134/156

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