Name: ITIL.ITIL-4-Foundation.v2022-07-18.q156 Question 40
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Question 40

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Question 40/156

Which costs are included in the value proposition of a service?

A. The benefits, usefulness. and importance of the service that are perceived by the service consumer

B. Tangible or intangible results for the service consumer because they are using the service

C. Money that the service consumer no longer needs to spend because they are using the service

D. Additional expense that the service consumer has because they are using the service

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

Peter - Jan 27, 2023

It's a really confusing and misleading question, since both C and D is correct. You have to include both cost imposed AND costs removed.

Jason - Sep 15, 2022

A is correct, don't make confuse

Ahmed - Aug 26, 2022

The correct answer is C. (The removed cost).

Tenor - Aug 01, 2022

C is correct. As per section 2.5.2 of the official ITIL publication
“There are two types of costs involved in a service relationship: costs removed from the consumer by the service…(and) costs imposed on the consumer by the service….BOTH types of cost are considered when the consumer assess the VALUE which they expect to service to create.” As pointed out by julyagumar, D is the definition of value, but that is now what is asked for here. The value proposition also includes the cost savings.

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