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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	125
Version:	v2021-03-28
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# of Questions views:	385397
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Teddy - Feb 28, 2025

No.# When improvement activity occurs in relative silence, or only a small group is aware of the details, assumptions and rumors can prevail. Resistance to change often arises when staff members speculate about what is changing and how it might impact them.
Therefore, the correct answer is B.

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No.# Wrong. It's information and Technology

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The use...; Question 13: A major incident has been closed, but there is a risk that i...; Question 14: Which practice has a strong influence on the user experience...; Question 15: Which dimension focuses on relationships with other organiza...; Question 16: Which statement about outcome is CORRECT?...; Question 17: How does information about problems and known errors contrib...; Question 18: Which of the following can be used to access service desks?...; Question 19: Which practice requires skills and competencies related to b...; Question 20: Which value chain activity ensures that service components m...; Question 21: Identify the missing word in the following sentence. The pur...; Question 22: Which practice uses technologies such as intelligent telepho...; Question 23: What is defined as an unplanned interruption or reduction in...; Question 24: Which value chain activity communicates the current status o...; Question 25: Which activity is part of the 'continual improvement' practi...; Question 26: Which statement about metrics is CORRECT?...; Question 27: What takes place in the "Did we get there?" step of the cont...; Question 28: What should a release policy include?...; Question 29: Which guiding principle emphasizes the need to understand th...; Question 30: What is the definition of warranty?...; Question 31: Which practice has a purpose that includes the handling of p...; Question 32: Which Practice includes management of workarounds and known ...; Question 33: What is the purpose of the 'deployment management' practice?...; Question 34: Which is part of the 'focus on value' guiding principle?...; Question 35: Identify the missing word in the following sentence. A servi...; 2 commentQuestion 36: Which dimension includes the knowledge needed for the manage...; Question 37: Which statement about the 'service request management' pract...; Question 38: Which service management dimension is focused on activities ...; Question 39: What considerations influence the supplier strategy of an or...; Question 40: What is an IT asset?; Question 41: Which ITIL guiding principle recommends using existing servi...; Question 42: Which of these should be logged and managed as a problem?...; Question 43: Which competencies are required by the 'service level manage...; Question 44: Which statement about change management is CORRECT?...; Question 45: Which usually requires a team of representatives from many s...; Question 46: Identify the missing word in the following sentence. The pur...; Question 47: Which practice has a purpose that includes managing risks to...; Question 48: What are the MOST important skills required by service desk ...; Question 49: Which is the CORRECT of the 'R' role in a RACI matrix?...; Question 50: Which is one of the five aspects of service design?...; Question 51: Which statement BEST describes the value of service strategy...; Question 52: Which TWO statements about an organization's culture are COR...; Question 53: Which practice owns and manages issues, queries and requests...; Question 54: An organization asks a stakeholder to review a planned chang...; Question 55: Which stage of the service lifecycle has the purpose of look...; Question 56: Which ITIL practice has a purpose that includes reducing the...; Question 57: Which is a low risk change that has been pre-approved so tha...; Question 58: Which is the purpose of the 'monitoring and event management...; Question 59: Which statement about 'continual improvement' is CORRECT?...; Question 60: Identify the missing word in the following sentence. The pur...; Question 61: Which role approves the cost of services?...; Question 62: Which activity is part of the 'continual improvement' practi...; Question 63: Which guiding principle recommends coordinating all dimensio...; Question 64: Which skill is an essential part of the 'service level manag...; Question 65: How does a service consumer contribute to the reduction of d...; Question 66: Which step of the continual improvement model includes basel...; Question 67: What is a means of enabling value co-creation by facilitatin...; Question 68: Which statement about managing incidents is CORRECT?...; Question 69: Which practice identifies metrics that reflect the customer'...; Question 70: What can be described as an operating model for the creation...; Question 71: What is the starting point for optimization?...; Question 72: Which statement about emergency changes is CORRECT?...; Question 73: Which statement about the automation of service requests is ...; Question 74: Which includes governance, management practices, and continu...; Question 75: Identify the missing words in the following sentence. When a...; Question 76: What can be described as an operating model for the creating...; Question 77: What happens if a workaround becomes the permanent way of de...; Question 78: Which statement about the 'continual improvement model' is C...; Question 79: What is the reason for using a balanced bundle of service me...; Question 80: Which processes are responsible for the regular review of un...; Question 81: Which of the following is an example of workaround?...; Question 82: Which ITIL practice recommends performing service reviews to...; Question 83: Which practice involves the management of vulnerabilities th...; Question 84: What is the CORRECT definition of service management?...; Question 85: Which practice has a purpose that includes observing a servi...; Question 86: Which gives a user access to a system?...; Question 87: What is a definition of a problem?...; Question 88: Which is a purpose of the 'relationship management' practice...; Question 89: Which action is performed by a service provider?...; Question 90: How should the workflow for a new service request be designe...; Question 91: Which 'service level management' activity helps staff to del...; Question 92: Which statement about the 'incident management' practice is ...; 2 commentQuestion 93: What actions does a service desk take for all issues, querie...; Question 94: What should be used to set user expectations for request ful...; Question 95: Which service catalogue view is considered beneficial when c...; Question 96: What are the ITIL guiding principles used for?...; Question 97: Which dimension of service management considers governance, ...; Question 98: What is the MOST important reason for prioritizing incidents...; Question 99: Which statement about the steps to fulfill a service request...; Question 100: How does categorization of incidents assist the 'incident ma...; Question 101: Which of the following should IT service continuity strategy...; Question 102: Which practice establishes a channel between the service pro...; 2 commentQuestion 103: What can help to reduce resistance to a planned improvement ...; Question 104: Identify the missing word in the following sentence. The pur...; Question 105: What is a definition of a service improvement plan (SIP)?...; Question 106: Which is an example of improving service utility using servi...; Question 107: How should automation be implemented?...; Question 108: How are target resolution times used in the 'incident manage...; Question 109: What type of change is pre-authorized, low risk, relatively ...; 1 commentQuestion 110: Which approach is CORRECT when applying the guiding principl...; Question 111: Which is a supplier category?; Question 112: What is the purpose of the 'deployment management' practice?...; Question 113: What is a service?; Question 114: Which Guiding principle says that it is not usually necessar...; Question 115: Which are phases of the release and deployment process? 1. 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