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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	129
Version:	v2021-06-19
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# of views:	4829
# of Questions views:	265906
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No.# I think C is the correct answer

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No.# The best methodologies or techniques for an organization is one *that meets their needs*, which may or may not be Lean, Agile, etc. There are other methods that could be a better or required fit. Basically, the world does not revolve around Agile.

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No.# Correct answer is C

Risks removed from a consumer by the service (part of the value
proposition). These may include failure of the consumer's server
hardware or lack of staff availability. In

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Exam Question List: Question 1: Which will NOT be handled as a service request?...; Question 2: Which practice has a purpose that includes the handling of p...; Question 3: Which is a purpose of the 'service desk' practice?...; Question 4: Which dimension considers data security and privacy?...; Question 5: Which guiding principle considers customer and user experien...; Question 6: Which practice is responsible for moving new or changed comp...; Question 7: Which statement BEST describes the value of service strategy...; Question 8: Which practice has a purpose that includes managing risks to...; Question 9: Which stakeholders co-create value in a service relationship...; Question 10: Which is a use of the change schedule?...; Question 11: Which problem management activity ensures that a problem can...; Question 12: What is the reason for using a balanced bundle of service me...; Question 13: Which practice has a purpose that includes aligning the orga...; Question 14: Which statement about the automation of service requests is ...; Question 15: Which statement about standard changes is CORRECT?...; Question 16: Which are phases of the release and deployment process? 1. R...; Question 17: Which is included in the purpose of the 'service level manag...; 1 commentQuestion 18: Which costs are included in the value proposition of a servi...; Question 19: Which of the following is an example of workaround?...; 1 commentQuestion 20: Which is a supplier category?; Question 21: What should be done to determine the appropriate metrics for...; Question 22: What is the starting point for optimization?...; Question 23: Which practice has a purpose that includes maximizing succes...; Question 24: Which practices are typically involved in the implementation...; Question 25: Which practice establishes a channel between the service pro...; Question 26: What is defined as a change of state that has significate fo...; Question 27: What are 'engage', 'plan' and 'improve' examples of?...; Question 28: What is the purpose of the 'deployment management' practice?...; Question 29: Which practice has a strong influence on the user experience...; 1 commentQuestion 30: Which statement about the steps to fulfill a service request...; Question 31: What is defined as an unplanned interruption or reduction in...; Question 32: Which is a key consideration for the guiding principle 'keep...; Question 33: Which MOST helps an organization adapt ITIL concepts so that...; Question 34: What is important for a 'continual improvement register' (CI...; Question 35: Which is an external input to the service value chain?...; Question 36: Which describes normal changes?...; Question 37: Which is a key requirement for a successful service level ag...; Question 38: An SLA is a service level agreement. Which describes the 'wa...; Question 39: What aspect of 'service level management' asks service consu...; Question 40: Identify the missing word in the following sentence. A chang...; Question 41: What is the purpose of problem management?...; Question 42: What is the definition of a known error?...; Question 43: Which are elements of the service value system?...; Question 44: Which Practice includes management of workarounds and known ...; Question 45: In which step of the 'continual improvement model' is an imp...; Question 46: Which guiding principle considers the importance of customer...; Question 47: Which guiding principle discourages 'silo activity'?...; Question 48: Which statement about the 'continual improvement model' is C...; Question 49: When should a full risk assessment and authorization be carr...; Question 50: What is the purpose of service level management?...; Question 51: What type of change is MOST likely to be managed by the 'ser...; Question 52: What happens if a workaround becomes the permanent way of de...; Question 53: Which is a purpose of the 'service desk' practice?...; Question 54: What should be considered as part of the 'partners and suppl...; Question 55: Identify the missing word in the following sentence. The pur...; Question 56: Which ITIL concept describes governance?...; Question 57: When should a change request be submitted to resolve a probl...; Question 58: Which is a purpose of release management?...; Question 59: Which type of change is MOST LIKELY to be initiated as part ...; 2 commentQuestion 60: Which practice includes the use of approaches such as Lean, ...; 1 commentQuestion 61: Which is a risk that might be removed from a service consume...; Question 62: Where should all master copies of controlled software and do...; Question 63: Which dimension is MOST concerned with skills, competencies,...; 2 commentQuestion 64: When planning 'continual improvement', which approach for as...; Question 65: Which guiding principle recommends organizing work into smal...; Question 66: Which is a purpose of the 'service level management' practic...; Question 67: Which is considered by the 'partners and suppliers' dimensio...; Question 68: What is a set of specialized organizational capabilities for...; Question 69: Which are the elements of process control?...; 1 commentQuestion 70: Which statement about the 'optimize and automate' guiding pr...; Question 71: Which statement about the 'incident management' practice is ...; Question 72: Which dimension of service management considers governance, ...; Question 73: Which is an example of a business related measurement?...; Question 74: Which statement about outcomes is CORRECT?...; Question 75: Which value chain activity communicates the current status o...; Question 76: Which includes governance, management practices, and continu...; Question 77: Which practice provides a single point of contact for users?...; Question 78: What includes governance as a component?...; Question 79: Which guiding principle says that services and processes sho...; Question 80: Which is an important principle of communication in service ...; Question 81: Which statement about service requests is CORRECT?...; Question 82: Which practice is the responsibility of everyone in the orga...; Question 83: Which is NOT a key focus of the 'information and technology'...; Question 84: Which guiding principle recommends eliminating activities th...; Question 85: Which practice improves customer and user satisfaction by re...; Question 86: Which practice would help a user gain access to an applicati...; Question 87: What can be described as an operating model for the creating...; Question 88: What is defined as a cause, or potential cause, of one or mo...; Question 89: What three elements make up the Service Portfolio?...; Question 90: Which gives a user access to a system?...; Question 91: What is an event?; Question 92: Which is part of the definition of a customer?...; Question 93: Which of the four dimensions include, the knowledge bases ne...; Question 94: Which guiding principle recommends using the minimum number ...; Question 95: Which is a low risk change that has been pre-approved so tha...; Question 96: Identify the missing word in the following sentence. The pur...; Question 97: Which activity captures the demand for incident resolution a...; Question 98: Identify the missing word in the following sentence. A user ...; Question 99: What are the MOST important skills required by service desk ...; Question 100: Which is NOT a component of the service value system?...; Question 101: Which value chain activity ensures that service components m...; Question 102: Which ITIL guiding principle recommends using existing servi...; Question 103: Which ITIL practice has the purpose to establish and nurture...; Question 104: What is a definition of a problem?...; Question 105: Which ITIL practice recommends performing service reviews to...; Question 106: An organization asks a stakeholder to review a planned chang...; 1 commentQuestion 107: Which dimension includes the knowledge needed for the manage...; Question 108: What is a means of enabling value co-creation by facilitatin...; Question 109: Identify the missing word(s) in the following sentence. The ...; Question 110: What is a cause, or potential cause, of one or more incident...; Question 111: Which of the following can be used to access service desks?...; Question 112: What can a service remove from the consumer and impose on th...; Question 113: Which describes a set of defined steps for implementing impr...; Question 114: How does a service consumer contribute to the reduction of d...; Question 115: Which phase of problem management includes analysing inciden...; Question 116: Which practice provides support for managing feedback, compl...; Question 117: Which guiding principle recommends standardizing and streaml...; Question 118: What helps diagnose and resolve a simple incident?...; Question 119: How should automation be implemented?...; Question 120: What are the MOST important skills required by service desk ...; Question 121: Which guiding principle is PRIMARILY concerned with consumer...; Question 122: Which statement about metrics is CORRECT?...; Question 123: Which dimension includes activities and workflows?...; Question 124: Which is one of the MAIN concerns of the 'design and transit...; Question 125: What is used to link activities within the service value cha...; Question 126: Which statement about the 'continual improvement model' is C...; Question 127: Which statement about known errors and problems is CORRECT?...; Question 128: Which helps to streamline the fulfilment of service requests...; Question 129: Which is part of the 'focus on value' guiding principle?...

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