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Exam Code:ITIL-4-Foundation
Exam Name:ITIL 4 Foundation Exam
Certification Provider:ITIL
Free Question Number:190
Version:v2023-05-31
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No.# À is the correct Answer

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BOCSAN BOGDAN - Sep 25, 2023

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Ewa  - Sep 20, 2023

No.# On my opinion it should be b

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No.# B is correct

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No.# Option B seems right

Olop - Sep 16, 2023

No.# B is correct

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Exam Question List
Question 1: What three elements make up the Service Portfolio?...
Question 2: Which is included in the purpose of the 'improve' value chai...
Question 3: What helps diagnose and resolve a simple incident?...
Question 4: What is the purpose of the 'deployment management' practice?...
Question 5: Which two are considered part of the 'organizations and peop...
Question 6: A user contacts the service desk to ask how they can create ...
Question 7: Which is a risk that might be removed from a service consume...
Question 8: Which practice involves the management of vulnerabilities th...
Question 9: Which is a purpose of the 'service desk' practice?...
Question 10: Which guiding principle focuses on reducing costs and human ...
Question 11: Which can act as an operating model for an organization?...
Question 12: Which function is responsible for the management of a data c...
Question 13: What type of chance is often used for resolving incidents or...
Question 14: Which value chain activity ensures that service components m...
Question 15: What should be used to set user expectations for request ful...
Question 16: Why should incidents be prioritized?...
Question 17: Which role approves the cost of services?...
Question 18: Which of the following is included in the purpose of the 'co...
Question 19: Which practice has a purpose that includes responding to con...
Question 20: Which statement about emergency changes is CORRECT?...
4 commentQuestion 21: Which step of the continual improvement model includes basel...
Question 22: Which practice has the purpose of ensuring that the organiza...
Question 23: What is the definition of "service management"?...
Question 24: Which guiding principle emphasizes the need to understand th...
Question 25: Which skill is an essential part of the 'service level manag...
Question 26: Which practice recommends that organizations develop compete...
Question 27: What should be done for every problem?...
Question 28: Which Practice includes management of workarounds and known ...
Question 29: Which practice recommends the use of event-based surveys to ...
Question 30: What is a change schedule PRIMARILY used for?...
Question 31: Which statement about the 'four Ps' of service design is COR...
Question 32: Which statement about outcomes is CORRECT?...
Question 33: Which value chain activity ensures that ongoing service acti...
Question 34: Which practices are typically involved in the implementation...
Question 35: What must always be done before an activity is automated?...
1 commentQuestion 36: Which phase of problem management includes the regular asses...
Question 37: What is a recommendation of the 'focus on value' guiding pri...
Question 38: Which is a supplier category?
Question 39: Which service value chain activity deals with the purchase o...
Question 40: Which guiding principle is PRIMARILY concerned with consumer...
Question 41: Which role would is MOST SUITABLE for someone with experienc...
Question 42: Which value chain activity is concerned with the availabilit...
Question 43: Which type of change is MOST LIKELY to be initiated as part ...
Question 44: Which statement about problems is CORRECT?...
Question 45: Identify the Missing word(s) in the following sentence A(n) ...
Question 46: Which statement about the known error database (KEDB) is COR...
Question 47: Which benefit is MOST aligned with the guiding principle 'pr...
Question 48: Which is a risk that might be removed from a service consume...
Question 49: Which is a key activity carried out in the 'did we get there...
Question 50: What MAIN factors are considered to assess the priority of a...
Question 51: Which is part of the value proposition of a service?...
Question 52: Which process is used to compare the value that new services...
Question 53: Which helps to manage an incident when it is unclear which s...
Question 54: Which two statements about an organization's culture are COR...
Question 55: Which of the four dimensions include, the knowledge bases ne...
Question 56: Which is included in the purpose of the 'service level manag...
Question 57: Which practice handles all pre-defined user-initiated servic...
Question 58: What is the customer of a service responsible for?...
Question 59: Which of the following is an example of incident?...
Question 60: Which activity is NOT recommended by the start where you are...
Question 61: Identify the missing words in the following sentence. The ma...
Question 62: Which practice requires skills and competencies related to b...
Question 63: Which guiding principle helps an organization to understand ...
Question 64: How does a service consumer contribute to the reduction of d...
Question 65: Which value chain activity communicates the current status o...
Question 66: Which practice nurtures links with stakeholders at strategic...
Question 67: What is an incident?
Question 68: Where are the details of the required performance outcomes o...
Question 69: Which statement about the 'continual improvement model' is C...
Question 70: Which TWO statements about an organization's culture are COR...
Question 71: Which practice has a strong influence on the user experience...
Question 72: A major incident has been closed, but there is a risk that i...
Question 73: Which service management dimension is focused on activities ...
Question 74: Which guiding principle recommends collecting data before de...
Question 75: Which statement about the 'service request management' pract...
Question 76: Which statement about standard changes is CORRECT?...
Question 77: Which practice is most likely to benefit from the use of cha...
Question 78: Which stakeholders co-create value in a service relationship...
Question 79: Which TWO statements about the 'service request management' ...
Question 80: What can a change schedule be used for?...
Question 81: Which term is used to describe the prediction and control of...
Question 82: Which is a use of the change schedule?...
Question 83: Staff in an IT organization are very busy, mostly carrying o...
Question 84: Which is a use of a change schedule?...
Question 85: Which TWO are important aspects of the 'service request mana...
Question 86: What should be considered as part of the 'partners and suppl...
Question 87: Which is a key requirement for successful service level agre...
Question 88: Service transition contains detailed descriptions of which p...
Question 89: What describes how components and activities work together t...
Question 90: Which practice includes conducting regular reviews to ensure...
Question 91: Which practice handles all pre-defined user-initiated servic...
Question 92: Which practice has a purpose that includes maximizing succes...
Question 93: Which is the CORRECT of the 'R' role in a RACI matrix?...
Question 94: In which step of the 'continual improvement model' is an imp...
Question 95: Identify the missing word in the following sentence. The pur...
Question 96: Which directly assists with the diagnosis and resolution of ...
Question 97: Which stage of the service lifecycle has the purpose of look...
Question 98: Which of the following is an example of workaround?...
Question 99: Which practice provides users with a way to get various requ...
1 commentQuestion 100: When is the earliest that a workaround can be documented in ...
Question 101: Which is CORRECT about change authorization?...
Question 102: Which is a purpose of release management?...
Question 103: Which ITIL practice recommends performing service reviews to...
Question 104: Which statement about outcomes is CORRECT?...
1 commentQuestion 105: Which is included in the purpose of the 'deliver and support...
Question 106: How should an organization adopt continual improvement metho...
Question 107: Which practice provides a communications point for users to ...
Question 108: What is a set of specialized organizational capabilities for...
1 commentQuestion 109: Which dimension includes a workflow management system?...
Question 110: Which stage of the service lifecycle has the purpose of look...
Question 111: Which practice facilitates operational communication between...
Question 112: What is described by the service value system?...
Question 113: Which dimension focuses on relationships with other organiza...
Question 114: Which is a recommendation of the guiding principle 'think an...
Question 115: Identify the missing word in the following sentence. A servi...
Question 116: Which service level metrics are BEST for measuring user expe...
Question 117: Which guiding principle recommends consideration of the four...
Question 118: Which helps to streamline the fulfilment of service requests...
Question 119: A service offering may include, access to resources, and ser...
Question 120: Which statement about the input and output of the value chai...
Question 121: Which is a purpose of the 'relationship management' practice...
Question 122: Which practice ensures that any addition, modification, or r...
Question 123: What three elements make up the Service Portfolio?...
Question 124: What is defined as a change of state that has significance f...
Question 125: Which practice updates information relating to symptoms and ...
Question 126: Which dimension of service management considers how activiti...
Question 127: What is the primary focus of business capacity management?...
Question 128: Identify the missing work in the following sentence. An orga...
Question 129: Which guiding principle recommends eliminating activities th...
Question 130: Identify the missing word in the following sentence. The pur...
Question 131: Which practice has a purpose that includes managing risks re...
Question 132: Which statement about the 'continual improvement' practice i...
Question 133: Which practice establishes a channel between the service pro...
Question 134: Which ITIL guiding principle recommends using existing servi...
Question 135: Which practice requires skills and competencies related to b...
Question 136: Which of the following is included in the purpose of the 'co...
Question 137: Which practice ensures that accurate and reliable informatio...
1 commentQuestion 138: Which is one of the MAIN concerns of the 'design and transit...
Question 139: Which describes outcomes?
Question 140: What is defined as "the role that uses services?...
Question 141: Which is the FIRST action when optimizing a service?...
Question 142: How can a service consumer contnbute to the reduction of nsk...
Question 143: Which statement about emergency changes is CORRECT?...
Question 144: When should a workaround be created?...
Question 145: Arrange the following steps of software lifecycle in correct...
Question 146: Which practice includes conducting regular reviews to ensure...
Question 147: What is the PRIMARY use of a change schedule?...
Question 148: What are the MOST important skills required by service desk ...
Question 149: Identify the missing word in the following sentence. The pur...
2 commentQuestion 150: Which practice has a purpose that includes observing a servi...
Question 151: Identify the missing word in the following sentence. A servi...
Question 152: How does information about problems and known errors contrib...
1 commentQuestion 153: Which dimension is MOST concerned with skills, competencies,...
Question 154: Service transition contains detailed descriptions of which p...
Question 155: Which statement about problems is CORRECT?...
Question 156: Which is part of service provision?...
1 commentQuestion 157: What can help to reduce resistance to a planned improvement ...
Question 158: Which of the following is the MOST important 'or effective i...
Question 159: Which will NOT be handled as a service request?...
Question 160: Which BEST describes the purpose of the 'improve' value chai...
Question 161: Which statement about outcomes is CORRECT9...
Question 162: Which is a risk that might be removed from a service consume...
Question 163: What is used as a tool to help define and measure performanc...
Question 164: Which is NOT a component of the service value system?...
Question 165: Which describes normal changes?...
Question 166: What is the definition of warranty?...
Question 167: What takes place in the "Did we get there?" step of the cont...
Question 168: What is a service?
Question 169: Which guiding principle considers how the steps of a process...
Question 170: Which is an objective of the design coordination process?...
Question 171: Which dimension considers the application of artificial inte...
Question 172: Which is a way of applying the guiding principle 'focus on v...
Question 173: Which statement about the automation of service requests is ...
Question 174: What does the 'service request management' practice depend o...
Question 175: For which purpose would the continual improvement practice u...
Question 176: Which guiding principle recommends assessing the current sta...
Question 177: What is the purpose of the 'information security management1...
Question 178: Identify the missing word in the following sentences. A serv...
Question 179: Which is the FIRST thing to consider when focusing on value?...
Question 180: Which is the BEST example of a standard change?...
Question 181: Identify the missing word in the following sentence. The pur...
Question 182: Where should all master copies of controlled software and do...
Question 183: When using the 'continual improvement model, which informati...
Question 184: Which practice identifies metrics that reflect the customer'...
Question 185: What ensures that a service provider and a service consumer ...
Question 186: Which value chain activity ensures that ongoing service acti...
Question 187: Identify the missing word in the following sentence. A chang...
Question 188: Which statement about costs is CORRECT?...
Question 189: Which statement about value creating activities is CORRECT?...
1 commentQuestion 190: Which dimension is MOST concerned with skills, competencies,...