ITIL-4-Foundation Exam Dumps | Which is the FIRST action when optimizing a service?

<< Prev Question Next Question >>

Question 141/190

Which is the FIRST action when optimizing a service?

A. Assess the current state

B. Implement the improvement

C. Understand the organizational context

D. Agree the future state

Question List (190q): Question 1: What three elements make up the Service Portfolio?...; Question 2: Which is included in the purpose of the 'improve' value chai...; Question 3: What helps diagnose and resolve a simple incident?...; Question 4: What is the purpose of the 'deployment management' practice?...; Question 5: Which two are considered part of the 'organizations and peop...; Question 6: A user contacts the service desk to ask how they can create ...; Question 7: Which is a risk that might be removed from a service consume...; Question 8: Which practice involves the management of vulnerabilities th...; Question 9: Which is a purpose of the 'service desk' practice?...; Question 10: Which guiding principle focuses on reducing costs and human ...; Question 11: Which can act as an operating model for an organization?...; Question 12: Which function is responsible for the management of a data c...; Question 13: What type of chance is often used for resolving incidents or...; Question 14: Which value chain activity ensures that service components m...; Question 15: What should be used to set user expectations for request ful...; Question 16: Why should incidents be prioritized?...; Question 17: Which role approves the cost of services?...; Question 18: Which of the following is included in the purpose of the 'co...; Question 19: Which practice has a purpose that includes responding to con...; Question 20: Which statement about emergency changes is CORRECT?...; 4 commentQuestion 21: Which step of the continual improvement model includes basel...; Question 22: Which practice has the purpose of ensuring that the organiza...; Question 23: What is the definition of "service management"?...; Question 24: Which guiding principle emphasizes the need to understand th...; Question 25: Which skill is an essential part of the 'service level manag...; Question 26: Which practice recommends that organizations develop compete...; Question 27: What should be done for every problem?...; Question 28: Which Practice includes management of workarounds and known ...; Question 29: Which practice recommends the use of event-based surveys to ...; Question 30: What is a change schedule PRIMARILY used for?...; Question 31: Which statement about the 'four Ps' of service design is COR...; Question 32: Which statement about outcomes is CORRECT?...; Question 33: Which value chain activity ensures that ongoing service acti...; Question 34: Which practices are typically involved in the implementation...; Question 35: What must always be done before an activity is automated?...; 1 commentQuestion 36: Which phase of problem management includes the regular asses...; Question 37: What is a recommendation of the 'focus on value' guiding pri...; Question 38: Which is a supplier category?; Question 39: Which service value chain activity deals with the purchase o...; Question 40: Which guiding principle is PRIMARILY concerned with consumer...; Question 41: Which role would is MOST SUITABLE for someone with experienc...; Question 42: Which value chain activity is concerned with the availabilit...; Question 43: Which type of change is MOST LIKELY to be initiated as part ...; Question 44: Which statement about problems is CORRECT?...; Question 45: Identify the Missing word(s) in the following sentence A(n) ...; Question 46: Which statement about the known error database (KEDB) is COR...; Question 47: Which benefit is MOST aligned with the guiding principle 'pr...; Question 48: Which is a risk that might be removed from a service consume...; Question 49: Which is a key activity carried out in the 'did we get there...; Question 50: What MAIN factors are considered to assess the priority of a...; Question 51: Which is part of the value proposition of a service?...; Question 52: Which process is used to compare the value that new services...; Question 53: Which helps to manage an incident when it is unclear which s...; Question 54: Which two statements about an organization's culture are COR...; Question 55: Which of the four dimensions include, the knowledge bases ne...; Question 56: Which is included in the purpose of the 'service level manag...; Question 57: Which practice handles all pre-defined user-initiated servic...; Question 58: What is the customer of a service responsible for?...; Question 59: Which of the following is an example of incident?...; Question 60: Which activity is NOT recommended by the start where you are...; Question 61: Identify the missing words in the following sentence. The ma...; Question 62: Which practice requires skills and competencies related to b...; Question 63: Which guiding principle helps an organization to understand ...; Question 64: How does a service consumer contribute to the reduction of d...; Question 65: Which value chain activity communicates the current status o...; Question 66: Which practice nurtures links with stakeholders at strategic...; Question 67: What is an incident?; Question 68: Where are the details of the required performance outcomes o...; Question 69: Which statement about the 'continual improvement model' is C...; Question 70: Which TWO statements about an organization's culture are COR...; Question 71: Which practice has a strong influence on the user experience...; Question 72: A major incident has been closed, but there is a risk that i...; Question 73: Which service management dimension is focused on activities ...; Question 74: Which guiding principle recommends collecting data before de...; Question 75: Which statement about the 'service request management' pract...; Question 76: Which statement about standard changes is CORRECT?...; Question 77: Which practice is most likely to benefit from the use of cha...; Question 78: Which stakeholders co-create value in a service relationship...; Question 79: Which TWO statements about the 'service request management' ...; Question 80: What can a change schedule be used for?...; Question 81: Which term is used to describe the prediction and control of...; Question 82: Which is a use of the change schedule?...; Question 83: Staff in an IT organization are very busy, mostly carrying o...; Question 84: Which is a use of a change schedule?...; Question 85: Which TWO are important aspects of the 'service request mana...; Question 86: What should be considered as part of the 'partners and suppl...; Question 87: Which is a key requirement for successful service level agre...; Question 88: Service transition contains detailed descriptions of which p...; Question 89: What describes how components and activities work together t...; Question 90: Which practice includes conducting regular reviews to ensure...; Question 91: Which practice handles all pre-defined user-initiated servic...; Question 92: Which practice has a purpose that includes maximizing succes...; Question 93: Which is the CORRECT of the 'R' role in a RACI matrix?...; Question 94: In which step of the 'continual improvement model' is an imp...; Question 95: Identify the missing word in the following sentence. The pur...; Question 96: Which directly assists with the diagnosis and resolution of ...; Question 97: Which stage of the service lifecycle has the purpose of look...; Question 98: Which of the following is an example of workaround?...; Question 99: Which practice provides users with a way to get various requ...; 1 commentQuestion 100: When is the earliest that a workaround can be documented in ...; Question 101: Which is CORRECT about change authorization?...; Question 102: Which is a purpose of release management?...; Question 103: Which ITIL practice recommends performing service reviews to...; Question 104: Which statement about outcomes is CORRECT?...; 1 commentQuestion 105: Which is included in the purpose of the 'deliver and support...; Question 106: How should an organization adopt continual improvement metho...; Question 107: Which practice provides a communications point for users to ...; Question 108: What is a set of specialized organizational capabilities for...; 1 commentQuestion 109: Which dimension includes a workflow management system?...; Question 110: Which stage of the service lifecycle has the purpose of look...; Question 111: Which practice facilitates operational communication between...; Question 112: What is described by the service value system?...; Question 113: Which dimension focuses on relationships with other organiza...; Question 114: Which is a recommendation of the guiding principle 'think an...; Question 115: Identify the missing word in the following sentence. A servi...; Question 116: Which service level metrics are BEST for measuring user expe...; Question 117: Which guiding principle recommends consideration of the four...; Question 118: Which helps to streamline the fulfilment of service requests...; Question 119: A service offering may include, access to resources, and ser...; Question 120: Which statement about the input and output of the value chai...; Question 121: Which is a purpose of the 'relationship management' practice...; Question 122: Which practice ensures that any addition, modification, or r...; Question 123: What three elements make up the Service Portfolio?...; Question 124: What is defined as a change of state that has significance f...; Question 125: Which practice updates information relating to symptoms and ...; Question 126: Which dimension of service management considers how activiti...; Question 127: What is the primary focus of business capacity management?...; Question 128: Identify the missing work in the following sentence. An orga...; Question 129: Which guiding principle recommends eliminating activities th...; Question 130: Identify the missing word in the following sentence. The pur...; Question 131: Which practice has a purpose that includes managing risks re...; Question 132: Which statement about the 'continual improvement' practice i...; Question 133: Which practice establishes a channel between the service pro...; Question 134: Which ITIL guiding principle recommends using existing servi...; Question 135: Which practice requires skills and competencies related to b...; Question 136: Which of the following is included in the purpose of the 'co...; Question 137: Which practice ensures that accurate and reliable informatio...; 1 commentQuestion 138: Which is one of the MAIN concerns of the 'design and transit...; Question 139: Which describes outcomes?; Question 140: What is defined as "the role that uses services?...; Question 141: Which is the FIRST action when optimizing a service?...; Question 142: How can a service consumer contnbute to the reduction of nsk...; Question 143: Which statement about emergency changes is CORRECT?...; Question 144: When should a workaround be created?...; Question 145: Arrange the following steps of software lifecycle in correct...; Question 146: Which practice includes conducting regular reviews to ensure...; Question 147: What is the PRIMARY use of a change schedule?...; Question 148: What are the MOST important skills required by service desk ...; Question 149: Identify the missing word in the following sentence. The pur...; 2 commentQuestion 150: Which practice has a purpose that includes observing a servi...; Question 151: Identify the missing word in the following sentence. A servi...; Question 152: How does information about problems and known errors contrib...; 1 commentQuestion 153: Which dimension is MOST concerned with skills, competencies,...; Question 154: Service transition contains detailed descriptions of which p...; Question 155: Which statement about problems is CORRECT?...; Question 156: Which is part of service provision?...; 1 commentQuestion 157: What can help to reduce resistance to a planned improvement ...; Question 158: Which of the following is the MOST important 'or effective i...; Question 159: Which will NOT be handled as a service request?...; Question 160: Which BEST describes the purpose of the 'improve' value chai...; Question 161: Which statement about outcomes is CORRECT9...; Question 162: Which is a risk that might be removed from a service consume...; Question 163: What is used as a tool to help define and measure performanc...; Question 164: Which is NOT a component of the service value system?...; Question 165: Which describes normal changes?...; Question 166: What is the definition of warranty?...; Question 167: What takes place in the "Did we get there?" step of the cont...; Question 168: What is a service?; Question 169: Which guiding principle considers how the steps of a process...; Question 170: Which is an objective of the design coordination process?...; Question 171: Which dimension considers the application of artificial inte...; Question 172: Which is a way of applying the guiding principle 'focus on v...; Question 173: Which statement about the automation of service requests is ...; Question 174: What does the 'service request management' practice depend o...; Question 175: For which purpose would the continual improvement practice u...; Question 176: Which guiding principle recommends assessing the current sta...; Question 177: What is the purpose of the 'information security management1...; Question 178: Identify the missing word in the following sentences. A serv...; Question 179: Which is the FIRST thing to consider when focusing on value?...; Question 180: Which is the BEST example of a standard change?...; Question 181: Identify the missing word in the following sentence. The pur...; Question 182: Where should all master copies of controlled software and do...; Question 183: When using the 'continual improvement model, which informati...; Question 184: Which practice identifies metrics that reflect the customer'...; Question 185: What ensures that a service provider and a service consumer ...; Question 186: Which value chain activity ensures that ongoing service acti...; Question 187: Identify the missing word in the following sentence. A chang...; Question 188: Which statement about costs is CORRECT?...; Question 189: Which statement about value creating activities is CORRECT?...; 1 commentQuestion 190: Which dimension is MOST concerned with skills, competencies,...

Question 141/190

LEAVE A REPLY

Download PDF File