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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	150
Version:	v2022-03-15
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# of views:	6223
# of Questions views:	265596
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Joe Biden - Feb 02, 2024

No.# mr itil man said B

Joe Biden - Feb 02, 2024

No.# mr itl man said C

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Vittorio - Jan 25, 2023

No.# The correct answer is D: "Key activities that are part of continual improvement practices include:
....
making business cases for improvement action"
From 5.1.2 Continual improvement

Vittorio - Jan 25, 2023

No.# I think A is the correct answer: "Training and other enablement assistance should be provided to staff members to
help them feel prepared to contribute to continual improvement." From 5.1.2 Continual improvement

Vittorio - Jan 25, 2023

No.# Also for me A is the correct answer: "a request for access to a resource or service (for example, providing access to a
file or folder)" from the Service request management definition, and Change enablement isn't a practice (Change control is a practice)

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Exam Question List: Question 1: Which is part of the definition of a customer?...; Question 2: What is warranty?; Question 3: Which value chain activity ensures that ongoing service acti...; Question 4: Which practice makes use of methods from Lean. Agile and Dev...; Question 5: Which practice has a purpose that includes ensuring that ris...; Question 6: Which dimension focuses on relationships with other organiza...; Question 7: Which will help solve incidents more quickly?...; Question 8: Which practice requires skills and competencies related to b...; Question 9: Which practice provides support for managing feedback, compl...; Question 10: Which is one of the MAIN concerns of the 'design and transit...; Question 11: Which process is used to compare the value that new services...; Question 12: Which practice has a purpose that includes the handling of p...; Question 13: Which statement about the 'change enablement' practice is CO...; Question 14: What is the purpose of the 'monitoring and event management'...; Question 15: What is a definition of a problem?...; Question 16: Which practice owns and manages issues, queries and requests...; Question 17: Which practice has a purpose that includes maximizing succes...; Question 18: Which TWO are important aspects of the 'service request mana...; Question 19: What are the MOST important skills required by service desk ...; 1 commentQuestion 20: Which dimension is MOST concerned with skills, competencies,...; Question 21: Which is a use of a change schedule?...; 2 commentQuestion 22: Which practice would help a user gain access to an applicati...; Question 23: Which action is performed by a service provider?...; Question 24: How should an organization adopt continual improvement metho...; Question 25: Identify the missing word in the following sentence. A [?] i...; Question 26: What is a configuration item?; Question 27: Identify the missing words in the following sentence. When a...; Question 28: In service relationships, what is a benefit of identifying c...; Question 29: Which statement about problems is CORRECT?...; 3 commentQuestion 30: Which describe a 'change authority'?...; Question 31: Identify the missing word in the following sentence. A chang...; Question 32: Why should incidents be prioritized?...; Question 33: What is an IT asset?; Question 34: What is the purpose of service level management?...; Question 35: Which practice has a purpose that includes restoring normal ...; Question 36: Which statement about a 'continual improvement register' is ...; Question 37: Which is a use of the change schedule?...; Question 38: What are the types of asset management?...; Question 39: When should a full risk assessment and authorization be carr...; Question 40: Which guiding principle considers customer and user experien...; Question 41: Which is a low risk change that has been pre-approved so tha...; Question 42: Which describes a CORRECT approach to change authorization?...; Question 43: What is defined as any component that needs to be managed in...; Question 44: Which is the CORRECT approach for managing a large improveme...; Question 45: Which practice requires that staff demonstrate excellent cus...; Question 46: How does customer engagement contribute to the 'service leve...; Question 47: Which value chain activity ensures the availability of servi...; Question 48: Which is a key requirement for a successful service level ag...; 1 commentQuestion 49: Which activity is part of the 'continual improvement' practi...; Question 50: Which guiding principle helps an organization to understand ...; Question 51: Which is a purpose of the 'service desk' practice?...; Question 52: Which statement about outcomes is CORRECT?...; Question 53: What impact does automation have on a service desk?...; Question 54: Which statement BEST describes the value of service strategy...; Question 55: Which is provided by the 'engage' value chain activity?...; Question 56: Which guiding principle is PRIMARILY concerned with consumer...; Question 57: Which service transition process provides guidance about con...; Question 58: What does 'change enablement' PRIMARILY focus on?...; Question 59: Which is included in the purpose of the 'change enablement' ...; Question 60: What includes governance as a component?...; Question 61: Which guiding principle considers how the steps of a process...; Question 62: Identify the missing word in the following sentence. A user ...; Question 63: Who is responsible for defining metrics for change managemen...; Question 64: What is recommended by the guiding principle 'progress itera...; Question 65: Identify the missing words in the following sentence. The ma...; Question 66: Which practice helps to ensure that the services delivered t...; 1 commentQuestion 67: What is used to link activities within the service value cha...; Question 68: Which guiding principle considers the importance of customer...; Question 69: Which guiding principle recommends assessing the current sta...; 1 commentQuestion 70: Which statement about the 'continual improvement' practice i...; Question 71: What varies in size and complexity, and uses functions to ac...; Question 72: Which is NOT a component of the service value system?...; Question 73: Which should be handled by 'service request management'?...; Question 74: Which ITIL concept describes governance?...; Question 75: Which guiding principle leads to a faster response to custom...; Question 76: Which practice identifies metrics that reflect a customer ex...; Question 77: What should a release policy include?...; Question 78: Which practice has a purpose that includes managing risks to...; Question 79: What is an incident?; Question 80: What should all 'continual improvement' decisions be based o...; Question 81: What type of change is pre-authorized, low risk, relatively ...; Question 82: Which practice improves customer and user satisfaction by re...; Question 83: Which practice may involve the initiation of disaster recove...; Question 84: Which processes are responsible for the regular review of un...; Question 85: Identify the missing word in the following sentence. Sponsor...; Question 86: Which is a key requirement for a successful service level ag...; Question 87: Which is a way of applying the guiding principle 'focus on v...; Question 88: What term is used to describe whether a service will meet av...; Question 89: Which statement about service desks is CORRECT?...; Question 90: Which practices are typically involved in the implementation...; Question 91: What MAIN factors are considered to assess the priority of a...; Question 92: What is a definition of a service improvement plan (SIP)?...; Question 93: What is a change schedule PRIMARILY used for?...; 1 commentQuestion 94: Which is a risk that might be removed from a service consume...; Question 95: What is the MOST important reason for prioritizing incidents...; Question 96: Identity the missing word in the following sentence The purp...; Question 97: Which is an example of a business related measurement?...; Question 98: What is the definition of a known error?...; Question 99: Which is a purpose of the 'relationship management' practice...; Question 100: Which practice uses techniques such as SWOT analysis, balanc...; Question 101: Which is included in the purpose of the 'service level manag...; Question 102: Which is an objective of the design coordination process?...; Question 103: What can be described as an operating model for the creating...; Question 104: Which is a use of a continual improvement register?...; Question 105: Which is NOT a structure of service desk that is described i...; 1 commentQuestion 106: Which dimension includes the knowledge needed for the manage...; Question 107: Which term relates to service levels aligned with the needs ...; Question 108: What describes how components and activities work together t...; Question 109: What is the expected outcome from using a service value chai...; Question 110: Which is a recommendation for applying the guiding principle...; Question 111: Which is included in the purpose of the 'service level manag...; Question 112: Which of the following is NOT recommended by the guiding pri...; Question 113: Which practice recommends that organizations develop compete...; Question 114: Which describes outcomes?; Question 115: Which statement about the 'service desk1 practice is CORRECT...; Question 116: When should a workaround be created?...; 1 commentQuestion 117: Which is an activity of the 'incident management" practice?...; Question 118: Which guiding principle recommends coordinating all dimensio...; Question 119: What happens if a workaround becomes the permanent way of de...; Question 120: Which is part of service provision?...; Question 121: Which is an important principle of communication in service ...; Question 122: Which practice provides users with a way to get various requ...; Question 123: In which situation will incident management USUALLY use a se...; Question 124: Which is one of the five aspects of service design?...; 1 commentQuestion 125: Which statement about outcomes is CORRECT?...; Question 126: Which practice is MOST LIKELY to make use of artificial inte...; Question 127: Which TWO statements about an organization's culture are COR...; Question 128: Identify the missing word in the following sentence. The pur...; Question 129: Which statement about standard changes is CORRECT?...; 1 commentQuestion 130: Which practice has a strong influence on the user experience...; Question 131: Which statement about the use of measurement in the 'start w...; Question 132: Which is a purpose of the 'engage' value chain activity?...; Question 133: Which are elements of the service value system?...; Question 134: What role would be MOST suitable for someone with tots of ex...; Question 135: What takes place in the "Did we get there?" step of the cont...; Question 136: Which benefit is MOST aligned with the guiding principle 'pr...; Question 137: Where are the details of the required performance outcomes o...; Question 138: Which includes governance, management practices, and continu...; Question 139: Why should service desk staff detect recurring issues?...; Question 140: Which ITIL practice recommends performing service reviews to...; Question 141: What should be considered as part of the 'partners and suppl...; Question 142: Which dimension considers the application of artificial inte...; Question 143: Which statement about the steps to fulfill a service request...; Question 144: Which type of change is MOST LIKELY to be initiated as part ...; Question 145: What is defined as a cause, or potential cause, of one or mo...; Question 146: How can a service consumer contnbute to the reduction of nsk...; 1 commentQuestion 147: What is the MAIN benefit of 'problem management'?...; Question 148: Which statement about the known error database (KEDB) is COR...; Question 149: Which is the BEST example of a standard change?...; 1 commentQuestion 150: Which is part of the 'focus on value' guiding principle?...

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