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- Question List (150q)
- Question 1: Which is part of the definition of a customer?...
- Question 2: What is warranty?
- Question 3: Which value chain activity ensures that ongoing service acti...
- Question 4: Which practice makes use of methods from Lean. Agile and Dev...
- Question 5: Which practice has a purpose that includes ensuring that ris...
- Question 6: Which dimension focuses on relationships with other organiza...
- Question 7: Which will help solve incidents more quickly?...
- Question 8: Which practice requires skills and competencies related to b...
- Question 9: Which practice provides support for managing feedback, compl...
- Question 10: Which is one of the MAIN concerns of the 'design and transit...
- Question 11: Which process is used to compare the value that new services...
- Question 12: Which practice has a purpose that includes the handling of p...
- Question 13: Which statement about the 'change enablement' practice is CO...
- Question 14: What is the purpose of the 'monitoring and event management'...
- Question 15: What is a definition of a problem?...
- Question 16: Which practice owns and manages issues, queries and requests...
- Question 17: Which practice has a purpose that includes maximizing succes...
- Question 18: Which TWO are important aspects of the 'service request mana...
- Question 19: What are the MOST important skills required by service desk ...
- 1 commentQuestion 20: Which dimension is MOST concerned with skills, competencies,...
- Question 21: Which is a use of a change schedule?...
- 2 commentQuestion 22: Which practice would help a user gain access to an applicati...
- Question 23: Which action is performed by a service provider?...
- Question 24: How should an organization adopt continual improvement metho...
- Question 25: Identify the missing word in the following sentence. A [?] i...
- Question 26: What is a configuration item?
- Question 27: Identify the missing words in the following sentence. When a...
- Question 28: In service relationships, what is a benefit of identifying c...
- Question 29: Which statement about problems is CORRECT?...
- 3 commentQuestion 30: Which describe a 'change authority'?...
- Question 31: Identify the missing word in the following sentence. A chang...
- Question 32: Why should incidents be prioritized?...
- Question 33: What is an IT asset?
- Question 34: What is the purpose of service level management?...
- Question 35: Which practice has a purpose that includes restoring normal ...
- Question 36: Which statement about a 'continual improvement register' is ...
- Question 37: Which is a use of the change schedule?...
- Question 38: What are the types of asset management?...
- Question 39: When should a full risk assessment and authorization be carr...
- Question 40: Which guiding principle considers customer and user experien...
- Question 41: Which is a low risk change that has been pre-approved so tha...
- Question 42: Which describes a CORRECT approach to change authorization?...
- Question 43: What is defined as any component that needs to be managed in...
- Question 44: Which is the CORRECT approach for managing a large improveme...
- Question 45: Which practice requires that staff demonstrate excellent cus...
- Question 46: How does customer engagement contribute to the 'service leve...
- Question 47: Which value chain activity ensures the availability of servi...
- Question 48: Which is a key requirement for a successful service level ag...
- 1 commentQuestion 49: Which activity is part of the 'continual improvement' practi...
- Question 50: Which guiding principle helps an organization to understand ...
- Question 51: Which is a purpose of the 'service desk' practice?...
- Question 52: Which statement about outcomes is CORRECT?...
- Question 53: What impact does automation have on a service desk?...
- Question 54: Which statement BEST describes the value of service strategy...
- Question 55: Which is provided by the 'engage' value chain activity?...
- Question 56: Which guiding principle is PRIMARILY concerned with consumer...
- Question 57: Which service transition process provides guidance about con...
- Question 58: What does 'change enablement' PRIMARILY focus on?...
- Question 59: Which is included in the purpose of the 'change enablement' ...
- Question 60: What includes governance as a component?...
- Question 61: Which guiding principle considers how the steps of a process...
- Question 62: Identify the missing word in the following sentence. A user ...
- Question 63: Who is responsible for defining metrics for change managemen...
- Question 64: What is recommended by the guiding principle 'progress itera...
- Question 65: Identify the missing words in the following sentence. The ma...
- Question 66: Which practice helps to ensure that the services delivered t...
- 1 commentQuestion 67: What is used to link activities within the service value cha...
- Question 68: Which guiding principle considers the importance of customer...
- Question 69: Which guiding principle recommends assessing the current sta...
- 1 commentQuestion 70: Which statement about the 'continual improvement' practice i...
- Question 71: What varies in size and complexity, and uses functions to ac...
- Question 72: Which is NOT a component of the service value system?...
- Question 73: Which should be handled by 'service request management'?...
- Question 74: Which ITIL concept describes governance?...
- Question 75: Which guiding principle leads to a faster response to custom...
- Question 76: Which practice identifies metrics that reflect a customer ex...
- Question 77: What should a release policy include?...
- Question 78: Which practice has a purpose that includes managing risks to...
- Question 79: What is an incident?
- Question 80: What should all 'continual improvement' decisions be based o...
- Question 81: What type of change is pre-authorized, low risk, relatively ...
- Question 82: Which practice improves customer and user satisfaction by re...
- Question 83: Which practice may involve the initiation of disaster recove...
- Question 84: Which processes are responsible for the regular review of un...
- Question 85: Identify the missing word in the following sentence. Sponsor...
- Question 86: Which is a key requirement for a successful service level ag...
- Question 87: Which is a way of applying the guiding principle 'focus on v...
- Question 88: What term is used to describe whether a service will meet av...
- Question 89: Which statement about service desks is CORRECT?...
- Question 90: Which practices are typically involved in the implementation...
- Question 91: What MAIN factors are considered to assess the priority of a...
- Question 92: What is a definition of a service improvement plan (SIP)?...
- Question 93: What is a change schedule PRIMARILY used for?...
- 1 commentQuestion 94: Which is a risk that might be removed from a service consume...
- Question 95: What is the MOST important reason for prioritizing incidents...
- Question 96: Identity the missing word in the following sentence The purp...
- Question 97: Which is an example of a business related measurement?...
- Question 98: What is the definition of a known error?...
- Question 99: Which is a purpose of the 'relationship management' practice...
- Question 100: Which practice uses techniques such as SWOT analysis, balanc...
- Question 101: Which is included in the purpose of the 'service level manag...
- Question 102: Which is an objective of the design coordination process?...
- Question 103: What can be described as an operating model for the creating...
- Question 104: Which is a use of a continual improvement register?...
- Question 105: Which is NOT a structure of service desk that is described i...
- 1 commentQuestion 106: Which dimension includes the knowledge needed for the manage...
- Question 107: Which term relates to service levels aligned with the needs ...
- Question 108: What describes how components and activities work together t...
- Question 109: What is the expected outcome from using a service value chai...
- Question 110: Which is a recommendation for applying the guiding principle...
- Question 111: Which is included in the purpose of the 'service level manag...
- Question 112: Which of the following is NOT recommended by the guiding pri...
- Question 113: Which practice recommends that organizations develop compete...
- Question 114: Which describes outcomes?
- Question 115: Which statement about the 'service desk1 practice is CORRECT...
- Question 116: When should a workaround be created?...
- 1 commentQuestion 117: Which is an activity of the 'incident management" practice?...
- Question 118: Which guiding principle recommends coordinating all dimensio...
- Question 119: What happens if a workaround becomes the permanent way of de...
- Question 120: Which is part of service provision?...
- Question 121: Which is an important principle of communication in service ...
- Question 122: Which practice provides users with a way to get various requ...
- Question 123: In which situation will incident management USUALLY use a se...
- Question 124: Which is one of the five aspects of service design?...
- 1 commentQuestion 125: Which statement about outcomes is CORRECT?...
- Question 126: Which practice is MOST LIKELY to make use of artificial inte...
- Question 127: Which TWO statements about an organization's culture are COR...
- Question 128: Identify the missing word in the following sentence. The pur...
- Question 129: Which statement about standard changes is CORRECT?...
- 1 commentQuestion 130: Which practice has a strong influence on the user experience...
- Question 131: Which statement about the use of measurement in the 'start w...
- Question 132: Which is a purpose of the 'engage' value chain activity?...
- Question 133: Which are elements of the service value system?...
- Question 134: What role would be MOST suitable for someone with tots of ex...
- Question 135: What takes place in the "Did we get there?" step of the cont...
- Question 136: Which benefit is MOST aligned with the guiding principle 'pr...
- Question 137: Where are the details of the required performance outcomes o...
- Question 138: Which includes governance, management practices, and continu...
- Question 139: Why should service desk staff detect recurring issues?...
- Question 140: Which ITIL practice recommends performing service reviews to...
- Question 141: What should be considered as part of the 'partners and suppl...
- Question 142: Which dimension considers the application of artificial inte...
- Question 143: Which statement about the steps to fulfill a service request...
- Question 144: Which type of change is MOST LIKELY to be initiated as part ...
- Question 145: What is defined as a cause, or potential cause, of one or mo...
- Question 146: How can a service consumer contnbute to the reduction of nsk...
- 1 commentQuestion 147: What is the MAIN benefit of 'problem management'?...
- Question 148: Which statement about the known error database (KEDB) is COR...
- Question 149: Which is the BEST example of a standard change?...
- 1 commentQuestion 150: Which is part of the 'focus on value' guiding principle?...
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