ITIL-4-Foundation Exam Dumps | Which activity is part of the 'continual improvement' practice?

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Question 49

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Question 49/150

Which activity is part of the 'continual improvement' practice?

A. Logging and managing incidents that result in improvement opportunities

B. Authorizing changes to implement improvements

C. Identifying the cause of incidents and recommending related improvements

D. Making business cases for improvement action

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

Vittorio - Jan 25, 2023

The correct answer is D: "Key activities that are part of continual improvement practices include:
....
making business cases for improvement action"
From 5.1.2 Continual improvement

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Question 49/150

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