ITIL-4-Foundation Exam Dumps | Which is an activity of the 'incident management" practice?

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Question 117/150

Which is an activity of the 'incident management" practice?

A. Automating service requests to the greatest degree possible

B. Providing good-quality updates when expected

C. Performing service reviews with customers

D. Assessing and prioritizing improvement opportunities

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

Pinco - Jul 26, 2022

The correct Response is B
From ITILv4:
Incident handling : incidents will usually be escalated to a support team for resolution. Typically, the routing is based on the incident category. Anyone working on an incident should provide good-quality updates in a timely fashion. Incident management often requires a high level of collaboration within and between teams

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Question 117/150

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