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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	131
Version:	v2021-05-16
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# of Questions views:	425446
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Exam Question List: Question 1: Which skill is an essential part of the 'service level manag...; Question 2: Which practice identifies metrics that reflect the customer'...; Question 3: What takes place in the "Did we get there?" step of the cont...; Question 4: Identify the missing words in the following sentence. The pu...; Question 5: Which statement about the 'service desk1 practice is CORRECT...; Question 6: Which statement about managing incidents is CORRECT?...; Question 7: Which term relates to service levels aligned with the needs ...; Question 8: Which is intended to help an organization adopt and adapt IT...; Question 9: Which is a key requirement for a successful service level ag...; Question 10: Which are phases of the release and deployment process? 1. R...; Question 11: Which statement about service relationship management is COR...; Question 12: What actions does a service desk take for all issues, querie...; Question 13: What type of change is MOST likely to be managed by the 'ser...; Question 14: Which is a key requirement for a successful service level ag...; Question 15: Identify the missing words in the following sentence. The ma...; Question 16: Which statement about outcomes is CORRECT?...; Question 17: What includes governance as a component?...; Question 18: Which are the elements of process control?...; Question 19: Identify the missing word in the following sentence. The pur...; Question 20: Which activity is part of the 'continual improvement' practi...; Question 21: Which directly assists with the diagnosis and resolution of ...; Question 22: What three elements make up the Service Portfolio?...; Question 23: Which practice establishes a channel between the service pro...; Question 24: What is the starting point for optimization?...; Question 25: Which guiding principle recommends coordinating all dimensio...; Question 26: What is a means of enabling value co-creation by facilitatin...; Question 27: Which TWO statements about the 'service request management' ...; Question 28: Which statement about outcome is CORRECT?...; Question 29: What is the primary focus of business capacity management?...; Question 30: What is the effect of increased automation on the 'service d...; Question 31: Which practice has a purpose that includes the handling of p...; Question 32: Which are elements of the service value system?...; Question 33: Which practice is responsible for moving new or changed comp...; Question 34: Which activity is part of the 'continual improvement practic...; Question 35: How should an organization adopt continual improvement metho...; Question 36: Which Practice includes management of workarounds and known ...; Question 37: Which guiding principle considers customer and user experien...; Question 38: What should be used to set user expectations for request ful...; Question 39: Which is an activity of 'problem identification'?...; Question 40: Which statement about service desks is CORRECT?...; Question 41: Which will NOT be handled as a service request?...; Question 42: Which practice has a purpose that includes helping the organ...; Question 43: What is the definition of warranty?...; Question 44: What is a cause, or potential cause, of one or more incident...; Question 45: Which is NOT a component of the service value system?...; Question 46: Which is a low risk change that has been pre-approved so tha...; Question 47: Which practice uses technologies such as intelligent telepho...; Question 48: What is a configuration item?; Question 49: Which statement about the 'four Ps' of service design is COR...; Question 50: Which is one of the five aspects of service design?...; Question 51: Which practice provides visibility of the organization's ser...; Question 52: Which value chain activity communicates the current status o...; Question 53: What is an incident?; Question 54: What is used to link activities within the service value cha...; Question 55: Which is provided by the 'engage' value chain activity?...; Question 56: Which is part of service provision?...; Question 57: Which practice has a purpose to support the quality of the s...; Question 58: What is a problem?; Question 59: What is defined as a change of state that has significate fo...; Question 60: Which statement about outcomes is CORRECT?...; Question 61: Where should all master copies of controlled software and do...; Question 62: Which practice uses techniques such as SWOT analysis, balanc...; Question 63: Which is a purpose of the 'relationship management' practice...; Question 64: What is an event?; Question 65: What is the purpose of service level management?...; Question 66: Identify the missing word in the following sentence. A user ...; Question 67: Which statement about service requests is CORRECT?...; Question 68: Which term is used to describe the prediction and control of...; Question 69: Service transition contains detailed descriptions of which p...; Question 70: Which guiding principle considers the importance of customer...; Question 71: Which joint activity performed by a service provider and ser...; Question 72: Identify the missing word in the following sentence. The pur...; Question 73: Which practice may involve the initiation of disaster recove...; Question 74: Which is considered by the 'partners and suppliers' dimensio...; Question 75: Which BEST describes the purpose of the 'improve' value chai...; Question 76: What MAIN factors are considered to assess the priority of a...; Question 77: Which dimension is MOST concerned with skills, competencies,...; Question 78: Which statement about output is correct?...; Question 79: Which dimension focuses on relationships with other organiza...; 1 commentQuestion 80: Which statement about the 'continual improvement model' is C...; Question 81: What is defined as an unplanned interruption or reduction in...; Question 82: What is a recommendation of the 'focus on value' guiding pri...; Question 83: Which usually requires a team of representatives from many s...; Question 84: Which practice updates information relating to symptoms and ...; Question 85: Which guiding principle discourages 'silo activity'?...; Question 86: Which statement about a service value stream is CORRECT?...; Question 87: Which practices are typically involved in the implementation...; Question 88: What is a definition of a service improvement plan (SIP)?...; Question 89: Which guiding principle describes the importance of doing so...; Question 90: When should a workaround be created?...; Question 91: What should be considered as part of the 'partners and suppl...; Question 92: How does categorization of incidents assist the 'incident ma...; 1 commentQuestion 93: Which practice has a strong influence on the user experience...; Question 94: Which process works with incident management to ensure that ...; Question 95: Which is NOT a component of the service value system?...; Question 96: Identify the missing word in the following sentence. A known...; Question 97: What is a change schedule PRIMARILY used for?...; Question 98: Which is an activity of the 'problem management' practice?...; Question 99: Which is a purpose of the 'service desk' practice?...; Question 100: Which practice facilitates operational communication between...; Question 101: Which describes the utility of a service?...; Question 102: Identify the missing word in the following sentence. The pur...; Question 103: Which practice improves customer and user satisfaction by re...; Question 104: Which practice has a purpose that includes ensuring that ris...; Question 105: How should an organization include third-party suppliers in ...; Question 106: Which two practices use workarounds?...; Question 107: Which statement about change authorization is CORRECT?...; Question 108: Which benefit is MOST aligned with the guiding principle 'pr...; Question 109: Which practice is the responsibility of everyone in the orga...; Question 110: Which stage of the service lifecycle has the purpose of look...; Question 111: Which statement about change management is CORRECT?...; Question 112: Which practice has a purpose that includes aligning the orga...; 3 commentQuestion 113: Which dimension includes the knowledge needed for the manage...; Question 114: Which is a result of applying the guiding principle 'progres...; Question 115: What can be used to determine if a service is 'fit for purpo...; Question 116: What must always be done before an activity is automated?...; Question 117: Which should be handled by 'service request management'?...; Question 118: What can be described as an operating model for the creation...; Question 119: Which two are considered part of the 'organizations and peop...; Question 120: Which guiding principle helps an organization to understand ...; Question 121: In which TWO situations should the ITIL guiding principles b...; Question 122: What is the MAIN benefit of 'problem management'?...; Question 123: Which value chain activity ensures the availability of servi...; Question 124: Which statement about the 'change enablement' practice is CO...; Question 125: What is a set of specialized organizational capabilities for...; Question 126: Which skill is required by the 'service level management' pr...; Question 127: What is required by all service desk staff?...; Question 128: What term is used to describe whether a service will meet av...; Question 129: In service relationships, what is a benefit of identifying c...; Question 130: Which ITIL practice has a purpose that includes reducing the...; Question 131: Which of the following can be used to access service desks?...

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