ITIL-4-Foundation Exam Dumps | What is the starting point for optimization?

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Question 24/131

What is the starting point for optimization?

A. Standardizing practices and services

B. Determining where the most positive impact would be

C. Understanding the vision and objectives of the organization

D. Securing stakeholder engagement

Correct Answer: C

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Question List (131q): Question 1: Which skill is an essential part of the 'service level manag...; Question 2: Which practice identifies metrics that reflect the customer'...; Question 3: What takes place in the "Did we get there?" step of the cont...; Question 4: Identify the missing words in the following sentence. The pu...; Question 5: Which statement about the 'service desk1 practice is CORRECT...; Question 6: Which statement about managing incidents is CORRECT?...; Question 7: Which term relates to service levels aligned with the needs ...; Question 8: Which is intended to help an organization adopt and adapt IT...; Question 9: Which is a key requirement for a successful service level ag...; Question 10: Which are phases of the release and deployment process? 1. R...; Question 11: Which statement about service relationship management is COR...; Question 12: What actions does a service desk take for all issues, querie...; Question 13: What type of change is MOST likely to be managed by the 'ser...; Question 14: Which is a key requirement for a successful service level ag...; Question 15: Identify the missing words in the following sentence. The ma...; Question 16: Which statement about outcomes is CORRECT?...; Question 17: What includes governance as a component?...; Question 18: Which are the elements of process control?...; Question 19: Identify the missing word in the following sentence. The pur...; Question 20: Which activity is part of the 'continual improvement' practi...; Question 21: Which directly assists with the diagnosis and resolution of ...; Question 22: What three elements make up the Service Portfolio?...; Question 23: Which practice establishes a channel between the service pro...; Question 24: What is the starting point for optimization?...; Question 25: Which guiding principle recommends coordinating all dimensio...; Question 26: What is a means of enabling value co-creation by facilitatin...; Question 27: Which TWO statements about the 'service request management' ...; Question 28: Which statement about outcome is CORRECT?...; Question 29: What is the primary focus of business capacity management?...; Question 30: What is the effect of increased automation on the 'service d...; Question 31: Which practice has a purpose that includes the handling of p...; Question 32: Which are elements of the service value system?...; Question 33: Which practice is responsible for moving new or changed comp...; Question 34: Which activity is part of the 'continual improvement practic...; Question 35: How should an organization adopt continual improvement metho...; Question 36: Which Practice includes management of workarounds and known ...; Question 37: Which guiding principle considers customer and user experien...; Question 38: What should be used to set user expectations for request ful...; Question 39: Which is an activity of 'problem identification'?...; Question 40: Which statement about service desks is CORRECT?...; Question 41: Which will NOT be handled as a service request?...; Question 42: Which practice has a purpose that includes helping the organ...; Question 43: What is the definition of warranty?...; Question 44: What is a cause, or potential cause, of one or more incident...; Question 45: Which is NOT a component of the service value system?...; Question 46: Which is a low risk change that has been pre-approved so tha...; Question 47: Which practice uses technologies such as intelligent telepho...; Question 48: What is a configuration item?; Question 49: Which statement about the 'four Ps' of service design is COR...; Question 50: Which is one of the five aspects of service design?...; Question 51: Which practice provides visibility of the organization's ser...; Question 52: Which value chain activity communicates the current status o...; Question 53: What is an incident?; Question 54: What is used to link activities within the service value cha...; Question 55: Which is provided by the 'engage' value chain activity?...; Question 56: Which is part of service provision?...; Question 57: Which practice has a purpose to support the quality of the s...; Question 58: What is a problem?; Question 59: What is defined as a change of state that has significate fo...; Question 60: Which statement about outcomes is CORRECT?...; Question 61: Where should all master copies of controlled software and do...; Question 62: Which practice uses techniques such as SWOT analysis, balanc...; Question 63: Which is a purpose of the 'relationship management' practice...; Question 64: What is an event?; Question 65: What is the purpose of service level management?...; Question 66: Identify the missing word in the following sentence. A user ...; Question 67: Which statement about service requests is CORRECT?...; Question 68: Which term is used to describe the prediction and control of...; Question 69: Service transition contains detailed descriptions of which p...; Question 70: Which guiding principle considers the importance of customer...; Question 71: Which joint activity performed by a service provider and ser...; Question 72: Identify the missing word in the following sentence. The pur...; Question 73: Which practice may involve the initiation of disaster recove...; Question 74: Which is considered by the 'partners and suppliers' dimensio...; Question 75: Which BEST describes the purpose of the 'improve' value chai...; Question 76: What MAIN factors are considered to assess the priority of a...; Question 77: Which dimension is MOST concerned with skills, competencies,...; Question 78: Which statement about output is correct?...; Question 79: Which dimension focuses on relationships with other organiza...; 1 commentQuestion 80: Which statement about the 'continual improvement model' is C...; Question 81: What is defined as an unplanned interruption or reduction in...; Question 82: What is a recommendation of the 'focus on value' guiding pri...; Question 83: Which usually requires a team of representatives from many s...; Question 84: Which practice updates information relating to symptoms and ...; Question 85: Which guiding principle discourages 'silo activity'?...; Question 86: Which statement about a service value stream is CORRECT?...; Question 87: Which practices are typically involved in the implementation...; Question 88: What is a definition of a service improvement plan (SIP)?...; Question 89: Which guiding principle describes the importance of doing so...; Question 90: When should a workaround be created?...; Question 91: What should be considered as part of the 'partners and suppl...; Question 92: How does categorization of incidents assist the 'incident ma...; 1 commentQuestion 93: Which practice has a strong influence on the user experience...; Question 94: Which process works with incident management to ensure that ...; Question 95: Which is NOT a component of the service value system?...; Question 96: Identify the missing word in the following sentence. A known...; Question 97: What is a change schedule PRIMARILY used for?...; Question 98: Which is an activity of the 'problem management' practice?...; Question 99: Which is a purpose of the 'service desk' practice?...; Question 100: Which practice facilitates operational communication between...; Question 101: Which describes the utility of a service?...; Question 102: Identify the missing word in the following sentence. The pur...; Question 103: Which practice improves customer and user satisfaction by re...; Question 104: Which practice has a purpose that includes ensuring that ris...; Question 105: How should an organization include third-party suppliers in ...; Question 106: Which two practices use workarounds?...; Question 107: Which statement about change authorization is CORRECT?...; Question 108: Which benefit is MOST aligned with the guiding principle 'pr...; Question 109: Which practice is the responsibility of everyone in the orga...; Question 110: Which stage of the service lifecycle has the purpose of look...; Question 111: Which statement about change management is CORRECT?...; Question 112: Which practice has a purpose that includes aligning the orga...; 3 commentQuestion 113: Which dimension includes the knowledge needed for the manage...; Question 114: Which is a result of applying the guiding principle 'progres...; Question 115: What can be used to determine if a service is 'fit for purpo...; Question 116: What must always be done before an activity is automated?...; Question 117: Which should be handled by 'service request management'?...; Question 118: What can be described as an operating model for the creation...; Question 119: Which two are considered part of the 'organizations and peop...; Question 120: Which guiding principle helps an organization to understand ...; Question 121: In which TWO situations should the ITIL guiding principles b...; Question 122: What is the MAIN benefit of 'problem management'?...; Question 123: Which value chain activity ensures the availability of servi...; Question 124: Which statement about the 'change enablement' practice is CO...; Question 125: What is a set of specialized organizational capabilities for...; Question 126: Which skill is required by the 'service level management' pr...; Question 127: What is required by all service desk staff?...; Question 128: What term is used to describe whether a service will meet av...; Question 129: In service relationships, what is a benefit of identifying c...; Question 130: Which ITIL practice has a purpose that includes reducing the...; Question 131: Which of the following can be used to access service desks?...

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