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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	266
Version:	v2024-03-04
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# of views:	2106
# of Questions views:	129608
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Recent Comments (The most recent comments are at the top.)

Stanford - Jul 10, 2025

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Agnes - May 13, 2025

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Ja - Nov 02, 2024

No.# D is correct

Approaches to continual improvement include, for example:
Lean methods for providing perspectives on the elimination of waste
Agile methods for focusing on making improvements incrementally at a cadence
DevOps methods for working holistically and ensuring that improvements are not only designed well but applied effectively

Kimi Raikonnen - Oct 23, 2024

No.# Correct Answer is C

Kimi Raikonnen - Oct 23, 2024

No.# correct Answer is A

Kimi Raikonnen - Oct 23, 2024

No.# Correct answer is B

Kimi Raikonnen - Oct 23, 2024

No.# Correct Answer is D

Kimi Raikonnen - Oct 22, 2024

No.# Correctr Answer is D : C. Assessment results

Kimi Raikonnen - Oct 20, 2024

No.# Correct Answer is C

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Babandeep Singh - Mar 27, 2024

No.# I think it is A

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Mohammed Rizal Bin Mohd Salleh - Mar 17, 2024

No.# answer is AAAA! Be careful guys.

Mohammed Rizal Bin Mohd Salleh - Mar 17, 2024

No.# Correct answer is SLA.

Mohammed Rizal Bin Mohd Salleh - Mar 17, 2024

No.# Correct obvious answer is B!

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Exam Question List: Question 1: What is the difference between the 'incident management" and...; Question 2: Which describes outcomes?; Question 3: Which will NOT be handled as a service request?...; Question 4: Which statement about the known error database (KEDB) is COR...; Question 5: Which statement about 'continual improvement' is CORRECT?...; Question 6: Which value chain activity communicates the current status o...; Question 7: Which of the following is the MOST important 'or effective i...; Question 8: Which is described by the 'organizations and people' dimensi...; Question 9: Which statement about a service value stream is CORRECT?...; Question 10: What is the effect of increased automation on the 'service d...; Question 11: Which practice provides a single point of contact for users?...; Question 12: What is defined as a change of state that has significance f...; Question 13: Which facilitates outcomes that customers want to achieve?...; Question 14: What is the definition of warranty?...; Question 15: Which is a key consideration for the guiding principle 'keep...; Question 16: What do customer perceptions and business outcomes help to d...; Question 17: Which practice has a purpose that includes ensuring that ris...; Question 18: Which ITIL concept helps an organization to make good decisi...; Question 19: What describes how components and activities work together t...; 2 commentQuestion 20: What can help to reduce resistance to a planned improvement ...; Question 21: Which is the MOST important stakeholder group that a service...; Question 22: Which practice recommends that organizations develop compete...; Question 23: Which practice is most likely to benefit from the use of cha...; Question 24: Which is the correct combination of items that makes up an I...; Question 25: What is an incident?; Question 26: Which of the following can be used to access service desks?...; Question 27: What is the starting point for optimization?...; Question 28: What is a set of specialized organizational capabilities for...; 1 commentQuestion 29: Which value chain activity ensures that service components m...; Question 30: Which statement about outcomes is CORRECT?...; Question 31: Which of the following statements about 'outcomes' is TRUE?...; Question 32: Which is handled as a service request?...; Question 33: What MAIN factors are considered to assess the priority of a...; Question 34: Which practice has a purpose that includes managing risks to...; Question 35: What is a change schedule used for?...; Question 36: Which practice's purpose includes creating closer more colla...; Question 37: What is a means of enabling value co-creation by facilitatin...; Question 38: What is the reason for using a balanced bundle of service me...; Question 39: Which processes are responsible for the regular review of un...; Question 40: What is the definition of service management?...; 1 commentQuestion 41: Why should some service requests be fulfilled with no additi...; Question 42: Which practice makes new services available for use?...; Question 43: What is the CORRECT definition of service management?...; Question 44: Identify the missing word in the following sentence. A servi...; Question 45: A good way to apply the ITIL guiding principle 'keep it simp...; Question 46: Identify the missing words in the following sentence. The pu...; Question 47: Which is part of the 'focus on value' guiding principle?...; Question 48: What three elements make up the Service Portfolio?...; Question 49: What describes the steps needed to create and deliver a spec...; Question 50: Which practice has a purpose that includes restoring normal ...; Question 51: Which is an example o' a service request?...; Question 52: Which of the four dimensions include, the knowledge bases ne...; Question 53: Which service catalogue view is considered beneficial when c...; Question 54: Which statement about change authorities is CORRECT?...; Question 55: What does 'change enablement' PRIMARILY focus on?...; Question 56: Which is NOT a component of the service value system?...; Question 57: What is a definition of a service improvement plan (SIP)?...; Question 58: What must always be done before an activity is automated?...; Question 59: Which practice performs reviews to ensure that services cont...; Question 60: Which step of the 'continual improvement model' defines meas...; Question 61: Why should incidents be prioritized?...; Question 62: Which role approves the cost of services?...; Question 63: Which ITIL practice has a purpose that includes reducing the...; Question 64: What is a problem?; Question 65: Which of the four dimensions' focuses on roles responsibilit...; Question 66: Which statement about emergency changes is CORRECT?...; Question 67: When using the 'continual improvement model, which informati...; Question 68: Which is the addition, modification or removal of anything t...; Question 69: What is required by all service desk staff?...; Question 70: Which is the BEST example of a standard change?...; Question 71: Which practice balance management of risk with maximizing th...; Question 72: What is the purpose of the 'deployment management' practice?...; Question 73: What should all 'continual improvement' decisions be based o...; Question 74: Which of the following statements about change authorization...; Question 75: Which statement about outcomes is CORRECT?...; Question 76: Which is a low risk change that has been pre-approved so tha...; Question 77: Which statement about service desks is CORRECT?...; Question 78: Which practice uses technologies such as intelligent telepho...; Question 79: Which of the following terms is more suitable to describe th...; Question 80: Identify the missing word in the following sentence. The pur...; Question 81: Which is a description of service provision?...; Question 82: What is defined as an unplanned interruption or reduction in...; Question 83: Which of the following is a necessity to a successful servic...; Question 84: Which is NOT a component of the service value system?...; Question 85: Which of the following is NOT recommended by the guiding pri...; Question 86: Identify the missing word in the following sentence. A custo...; Question 87: An organization asks a stakeholder to review a planned chang...; Question 88: Which guiding principle helps an organization to understand ...; Question 89: Which dimension of service management includes consideration...; Question 90: What impact does automation have on a service desk?...; Question 91: Which practice uses techniques such as SWOT analysis, balanc...; Question 92: What are guiding principles?; 2 commentQuestion 93: When using the ITIL continual improvement model, which infor...; Question 94: Which principle concentrates on service consumers?...; Question 95: Which directly assists with the diagnosis and resolution of ...; Question 96: What can be described as an operating model for the creation...; Question 97: Which statement about the 'incident management' practice is ...; Question 98: What is a definition of a problem?...; Question 99: What is a user?; Question 100: Which is a purpose of release management?...; Question 101: Which TWO statements about the 'service request management' ...; Question 102: Arrange the following steps of software lifecycle in correct...; Question 103: Which guiding principle helps to ensure that each improvemen...; Question 104: What aspect of 'service level management' asks service consu...; Question 105: Which practice has a purpose that involves creating closer, ...; Question 106: When planning 'continual improvement', which approach for as...; Question 107: Identify the missing word in the following sentence. The pur...; Question 108: Which practice would be MOST involved in assessing the risk ...; Question 109: Which is included in the purpose of the 'improve' value chai...; Question 110: Which guiding principle is PRIMARILY concerned with end-to-e...; Question 111: How should an organization include third-party suppliers in ...; Question 112: Which is CORRECT about change authorization?...; Question 113: Identify the missing words in the following sentence. The ma...; Question 114: Which statement about the 'change enablement' practice is CO...; Question 115: Which is a key element of the 'think and work holistically' ...; Question 116: Which practice has a purpose to support the quality of the s...; Question 117: Identity the missing word in the following sentence The purp...; Question 118: What is a recommendation of the 'focus on value' guiding pri...; Question 119: How does customer engagement contribute to the 'service leve...; Question 120: Which statement about costs is CORRECT?...; Question 121: Which guiding principle focuses on reducing costs and human ...; Question 122: What should be used to set user expectations for request ful...; Question 123: Which practice nurtures links with stakeholders at strategic...; Question 124: Which practice ensures that accurate and reliable informatio...; Question 125: What is the difference between the 'incident management' and...; Question 126: Which are elements of the service value system?...; Question 127: Which of these should be logged and managed as a problem?...; Question 128: Which statement about value streams is CORRECT?...; Question 129: What does the 'service request management' practice depend o...; Question 130: Which statement about service relationship management is COR...; Question 131: Which service transition process provides guidance about con...; Question 132: Which is included in the purpose of the 'service level manag...; Question 133: What is defined as any component that needs to be managed in...; Question 134: What is an event?; 1 commentQuestion 135: Which is included in the purpose of the 'design and transiti...; Question 136: Which is NOT a key focus of the 'information and technology'...; Question 137: What is a cause, or potential cause, of one or more incident...; Question 138: Which is a result of applying the guiding principle 'progres...; Question 139: How are target resolution times used in the 'incident manage...; 1 commentQuestion 140: How is a continual improvement register used?...; Question 141: How does a service consumer contribute to the reduction of d...; Question 142: When should a workaround be created?...; Question 143: Which guiding principle considers how the steps of a process...; Question 144: Which is an example of a business related measurement?...; Question 145: What is recommended by the guiding principle 'progress itera...; Question 146: Which of these activities is carried out as part of 'problem...; Question 147: Which should be handled by 'service request management'?...; Question 148: Identify the missing word in the following sentence. Sponsor...; Question 149: What includes governance as a component?...; Question 150: What are the three phases of 'problem management'?...; Question 151: How does information about problems and known errors contrib...; Question 152: What defines the requirements for a service and takes respon...; Question 153: Which is a purpose of the 'relationship management' practice...; Question 154: Which describes normal changes?...; 1 commentQuestion 155: Which practice includes the use of approaches such as Lean, ...; Question 156: Which of the following includes configuring components and a...; Question 157: What term is used to describe whether a service will meet av...; Question 158: Which is the BEST example of an emergency change?...; Question 159: Which practice has a purpose that includes managing authenti...; Question 160: Which statement about a 'continual improvement register' is ...; Question 161: Which statement BEST describes the value of service strategy...; Question 162: Which is a purpose of the 'engage' value chain activity?...; Question 163: Which practice provides visibility of the organization's ser...; 1 commentQuestion 164: Which MOST helps an organization adapt ITIL concepts so that...; Question 165: What is defined as "any component that needs to be managed i...; Question 166: Which guiding principle emphasizes the need to understand th...; Question 167: Identity the missing word(s) in the following sentence. The ...; Question 168: Which is intended to help an organization adopt and adapt IT...; Question 169: What is an IT asset?; Question 170: Which is a supplier category?; Question 171: Which TWO of the following statements are MOST associated wi...; 2 commentQuestion 172: Which practice would help a user gain access to an applicati...; Question 173: Which is an activity in the 'Problem control' phase of probl...; Question 174: Which benefit is MOST aligned with the guiding principle 'pr...; 1 commentQuestion 175: Which skill is required by the 'service level management' pr...; Question 176: Which practice has the purpose of ensuring that the organiza...; Question 177: What is the purpose of the 'relationship management' practic...; Question 178: Identify the missing word in the following sentences. A serv...; Question 179: Which practice facilitates operational communication between...; Question 180: Which guiding principle says that services and processes sho...; Question 181: What is the CORRECT order for the three phases of problem ma...; Question 182: In which situation will incident management USUALLY use a se...; Question 183: Which 'service level management' activity helps staff to del...; Question 184: Which value chain activity ensures that ongoing service acti...; Question 185: What is described by the service value system?...; Question 186: What is a configuration item?; Question 187: How should automation be implemented?...; Question 188: Which guiding principle recommends assessing the current sta...; Question 189: Which is part of service provision?...; Question 190: Which practice provides users with a way to get various requ...; Question 191: What should remain constant within an organization, even whe...; Question 192: Which practices are typically involved in the implementation...; Question 193: Which statement about outcomes is CORRECT?...; Question 194: Which guiding principle recommends using the minimum number ...; Question 195: Which will help solve incidents more quickly?...; 2 commentQuestion 196: What is used as a tool to help define and measure performanc...; 1 commentQuestion 197: Which statement about the 'continual improvement' practice i...; Question 198: Which practice provides a communications point for users to ...; Question 199: What considerations influence the supplier strategy of an or...; Question 200: Which two practices use workarounds?...; Question 201: Which is recommended as pan of the 'progress iteratively wit...; Question 202: Which describes a set of defined steps for implementing impr...; Question 203: What role would be MOST suitable for someone with tots of ex...; Question 204: Which practice has a purpose that includes responding to con...; Question 205: Which practice handles all pre-defined user-initiated servic...; Question 206: Which practice has a purpose that includes the management of...; Question 207: Which practice uses pre-defined, standardized procedures to ...; 1 commentQuestion 208: What type of change is often used for resolving incidents or...; Question 209: Which describes an unresolved problem which has been already...; Question 210: Identify the missing word in the following sentence. A chang...; Question 211: Which is a purpose of the 'service level management' practic...; Question 212: Which is one of the MAIN concerns of the 'design and transit...; Question 213: Which is considered by the 'partners and suppliers' dimensio...; Question 214: Which service management dimension is focused on activities ...; Question 215: Which service request management decisions require that poli...; Question 216: Which statement about service requests is CORRECT?...; Question 217: When working on an improvement iteration, which concept help...; Question 218: What are the MOST important skills required by service desk ...; Question 219: Which statement about the 'change enablement' practice is CO...; Question 220: What is warranty?; Question 221: Identify the missing words in the following sentence. The 'i...; Question 222: Identify the missing word in the following sentence. The pur...; Question 223: Which is the BEST type of resource for investigating complex...; Question 224: Which statement about the 'service desk1 practice is CORRECT...; Question 225: In which TWO situations should the ITIL guiding principles b...; Question 226: Who is responsible for defining metrics for change managemen...; Question 227: Which dimension considers the application of artificial inte...; Question 228: What should a release policy include?...; Question 229: Which guiding principle leads to a faster response to custom...; Question 230: Which practice is MOST LIKELY to make use of artificial inte...; Question 231: What is the purpose of the 'monitoring and event management'...; Question 232: Which statement about the purpose or the Monitoring and even...; Question 233: Which is included in the purpose of the 'change enablement' ...; Question 234: Identify the missing word in the following sentence. A known...; Question 235: Which is a key activity carried out in the 'did we get there...; Question 236: Which practice needs the right culture to be embedded across...; Question 237: Which practice requires focus and effort to engage and liste...; Question 238: Which statement about the 'optimize and automate' guiding pr...; Question 239: What is a service?; Question 240: Which practice is the responsibility of everyone in the orga...; Question 241: Staff in an IT organization are very busy, mostly carrying o...; Question 242: Which activity contributes to the 'where are we now?' step o...; Question 243: Which guiding principle discourages 'silo activity'?...; Question 244: Which statement about outcomes is CORRECT?...; Question 245: Which value chain activity ensures the availability of servi...; Question 246: Which phase of problem management includes analysing inciden...; Question 247: Which BEST describes the purpose of the 'improve' value chai...; Question 248: Which practice identifies metrics that reflect the customer'...; Question 249: Which practice needs people who understand complex systems a...; Question 250: Which practice has a purpose that includes the handling of p...; Question 251: An SLA is a service level agreement. Which describes the 'wa...; Question 252: Which dimension considers how knowledge assets should be pro...; Question 253: What is the primary focus of business capacity management?...; Question 254: A flaw in an application could cause a service to fail IT st...; Question 255: Which guiding principle recommends eliminating activities th...; Question 256: Which term relates to service levels aligned with the needs ...; Question 257: What is a problem that has been analysed but has not been re...; Question 258: Which statement about known errors and problems is CORRECT?...; Question 259: Which of the following is included in the purpose of the 'co...; Question 260: Which statement about standard changes is CORRECT?...; Question 261: Which statement about value creating activities is CORRECT?...; Question 262: Which of the following is an example of workaround?...; Question 263: Which is an activity of the 'problem management' practice?...; Question 264: Which dimension includes activities and workflows?...; Question 265: Which practice guarantees that users nave a range of access ...; Question 266: Which dimension of service management considers how activiti...

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