ITIL-4-Foundation Exam Dumps | Which of the following is included in the purpose of the 'continual improvement' practice?

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Question 259/266

Which of the following is included in the purpose of the 'continual improvement' practice?

A. The restoration of normal service operation as quickly as possible

B. The establishment of links between the organization and its stakeholders at strategic and tactical levels

C. The alignment of the organization's practices and services with changing business needs

D. The reduction of the likelihood and impact of incidents

Question List (266q): Question 1: What is the difference between the 'incident management" and...; Question 2: Which describes outcomes?; Question 3: Which will NOT be handled as a service request?...; Question 4: Which statement about the known error database (KEDB) is COR...; Question 5: Which statement about 'continual improvement' is CORRECT?...; Question 6: Which value chain activity communicates the current status o...; Question 7: Which of the following is the MOST important 'or effective i...; Question 8: Which is described by the 'organizations and people' dimensi...; Question 9: Which statement about a service value stream is CORRECT?...; Question 10: What is the effect of increased automation on the 'service d...; Question 11: Which practice provides a single point of contact for users?...; Question 12: What is defined as a change of state that has significance f...; Question 13: Which facilitates outcomes that customers want to achieve?...; Question 14: What is the definition of warranty?...; Question 15: Which is a key consideration for the guiding principle 'keep...; Question 16: What do customer perceptions and business outcomes help to d...; Question 17: Which practice has a purpose that includes ensuring that ris...; Question 18: Which ITIL concept helps an organization to make good decisi...; Question 19: What describes how components and activities work together t...; 2 commentQuestion 20: What can help to reduce resistance to a planned improvement ...; Question 21: Which is the MOST important stakeholder group that a service...; Question 22: Which practice recommends that organizations develop compete...; Question 23: Which practice is most likely to benefit from the use of cha...; Question 24: Which is the correct combination of items that makes up an I...; Question 25: What is an incident?; Question 26: Which of the following can be used to access service desks?...; Question 27: What is the starting point for optimization?...; Question 28: What is a set of specialized organizational capabilities for...; 1 commentQuestion 29: Which value chain activity ensures that service components m...; Question 30: Which statement about outcomes is CORRECT?...; Question 31: Which of the following statements about 'outcomes' is TRUE?...; Question 32: Which is handled as a service request?...; Question 33: What MAIN factors are considered to assess the priority of a...; Question 34: Which practice has a purpose that includes managing risks to...; Question 35: What is a change schedule used for?...; Question 36: Which practice's purpose includes creating closer more colla...; Question 37: What is a means of enabling value co-creation by facilitatin...; Question 38: What is the reason for using a balanced bundle of service me...; Question 39: Which processes are responsible for the regular review of un...; Question 40: What is the definition of service management?...; 1 commentQuestion 41: Why should some service requests be fulfilled with no additi...; Question 42: Which practice makes new services available for use?...; Question 43: What is the CORRECT definition of service management?...; Question 44: Identify the missing word in the following sentence. A servi...; Question 45: A good way to apply the ITIL guiding principle 'keep it simp...; Question 46: Identify the missing words in the following sentence. The pu...; Question 47: Which is part of the 'focus on value' guiding principle?...; Question 48: What three elements make up the Service Portfolio?...; Question 49: What describes the steps needed to create and deliver a spec...; Question 50: Which practice has a purpose that includes restoring normal ...; Question 51: Which is an example o' a service request?...; Question 52: Which of the four dimensions include, the knowledge bases ne...; Question 53: Which service catalogue view is considered beneficial when c...; Question 54: Which statement about change authorities is CORRECT?...; Question 55: What does 'change enablement' PRIMARILY focus on?...; Question 56: Which is NOT a component of the service value system?...; Question 57: What is a definition of a service improvement plan (SIP)?...; Question 58: What must always be done before an activity is automated?...; Question 59: Which practice performs reviews to ensure that services cont...; Question 60: Which step of the 'continual improvement model' defines meas...; Question 61: Why should incidents be prioritized?...; Question 62: Which role approves the cost of services?...; Question 63: Which ITIL practice has a purpose that includes reducing the...; Question 64: What is a problem?; Question 65: Which of the four dimensions' focuses on roles responsibilit...; Question 66: Which statement about emergency changes is CORRECT?...; Question 67: When using the 'continual improvement model, which informati...; Question 68: Which is the addition, modification or removal of anything t...; Question 69: What is required by all service desk staff?...; Question 70: Which is the BEST example of a standard change?...; Question 71: Which practice balance management of risk with maximizing th...; Question 72: What is the purpose of the 'deployment management' practice?...; Question 73: What should all 'continual improvement' decisions be based o...; Question 74: Which of the following statements about change authorization...; Question 75: Which statement about outcomes is CORRECT?...; Question 76: Which is a low risk change that has been pre-approved so tha...; Question 77: Which statement about service desks is CORRECT?...; Question 78: Which practice uses technologies such as intelligent telepho...; Question 79: Which of the following terms is more suitable to describe th...; Question 80: Identify the missing word in the following sentence. 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A custo...; Question 87: An organization asks a stakeholder to review a planned chang...; Question 88: Which guiding principle helps an organization to understand ...; Question 89: Which dimension of service management includes consideration...; Question 90: What impact does automation have on a service desk?...; Question 91: Which practice uses techniques such as SWOT analysis, balanc...; Question 92: What are guiding principles?; 2 commentQuestion 93: When using the ITIL continual improvement model, which infor...; Question 94: Which principle concentrates on service consumers?...; Question 95: Which directly assists with the diagnosis and resolution of ...; Question 96: What can be described as an operating model for the creation...; Question 97: Which statement about the 'incident management' practice is ...; Question 98: What is a definition of a problem?...; Question 99: What is a user?; Question 100: Which is a purpose of release management?...; Question 101: Which TWO statements about the 'service request management' ...; Question 102: Arrange the following steps of software lifecycle in correct...; Question 103: Which guiding principle helps to ensure that each improvemen...; Question 104: What aspect of 'service level management' asks service consu...; Question 105: Which practice has a purpose that involves creating closer, ...; Question 106: When planning 'continual improvement', which approach for as...; Question 107: Identify the missing word in the following sentence. The pur...; Question 108: Which practice would be MOST involved in assessing the risk ...; Question 109: Which is included in the purpose of the 'improve' value chai...; Question 110: Which guiding principle is PRIMARILY concerned with end-to-e...; Question 111: How should an organization include third-party suppliers in ...; Question 112: Which is CORRECT about change authorization?...; Question 113: Identify the missing words in the following sentence. The ma...; Question 114: Which statement about the 'change enablement' practice is CO...; Question 115: Which is a key element of the 'think and work holistically' ...; Question 116: Which practice has a purpose to support the quality of the s...; Question 117: Identity the missing word in the following sentence The purp...; Question 118: What is a recommendation of the 'focus on value' guiding pri...; Question 119: How does customer engagement contribute to the 'service leve...; Question 120: Which statement about costs is CORRECT?...; Question 121: Which guiding principle focuses on reducing costs and human ...; Question 122: What should be used to set user expectations for request ful...; Question 123: Which practice nurtures links with stakeholders at strategic...; Question 124: Which practice ensures that accurate and reliable informatio...; Question 125: What is the difference between the 'incident management' and...; Question 126: Which are elements of the service value system?...; Question 127: Which of these should be logged and managed as a problem?...; Question 128: Which statement about value streams is CORRECT?...; Question 129: What does the 'service request management' practice depend o...; Question 130: Which statement about service relationship management is COR...; Question 131: Which service transition process provides guidance about con...; Question 132: Which is included in the purpose of the 'service level manag...; Question 133: What is defined as any component that needs to be managed in...; Question 134: What is an event?; 1 commentQuestion 135: Which is included in the purpose of the 'design and transiti...; Question 136: Which is NOT a key focus of the 'information and technology'...; Question 137: What is a cause, or potential cause, of one or more incident...; Question 138: Which is a result of applying the guiding principle 'progres...; Question 139: How are target resolution times used in the 'incident manage...; 1 commentQuestion 140: How is a continual improvement register used?...; Question 141: How does a service consumer contribute to the reduction of d...; Question 142: When should a workaround be created?...; Question 143: Which guiding principle considers how the steps of a process...; Question 144: Which is an example of a business related measurement?...; Question 145: What is recommended by the guiding principle 'progress itera...; Question 146: Which of these activities is carried out as part of 'problem...; Question 147: Which should be handled by 'service request management'?...; Question 148: Identify the missing word in the following sentence. Sponsor...; Question 149: What includes governance as a component?...; Question 150: What are the three phases of 'problem management'?...; Question 151: How does information about problems and known errors contrib...; Question 152: What defines the requirements for a service and takes respon...; Question 153: Which is a purpose of the 'relationship management' practice...; Question 154: Which describes normal changes?...; 1 commentQuestion 155: Which practice includes the use of approaches such as Lean, ...; Question 156: Which of the following includes configuring components and a...; Question 157: What term is used to describe whether a service will meet av...; Question 158: Which is the BEST example of an emergency change?...; Question 159: Which practice has a purpose that includes managing authenti...; Question 160: Which statement about a 'continual improvement register' is ...; Question 161: Which statement BEST describes the value of service strategy...; Question 162: Which is a purpose of the 'engage' value chain activity?...; Question 163: Which practice provides visibility of the organization's ser...; 1 commentQuestion 164: Which MOST helps an organization adapt ITIL concepts so that...; Question 165: What is defined as "any component that needs to be managed i...; Question 166: Which guiding principle emphasizes the need to understand th...; Question 167: Identity the missing word(s) in the following sentence. The ...; Question 168: Which is intended to help an organization adopt and adapt IT...; Question 169: What is an IT asset?; Question 170: Which is a supplier category?; Question 171: Which TWO of the following statements are MOST associated wi...; 2 commentQuestion 172: Which practice would help a user gain access to an applicati...; Question 173: Which is an activity in the 'Problem control' phase of probl...; Question 174: Which benefit is MOST aligned with the guiding principle 'pr...; 1 commentQuestion 175: Which skill is required by the 'service level management' pr...; Question 176: Which practice has the purpose of ensuring that the organiza...; Question 177: What is the purpose of the 'relationship management' practic...; Question 178: Identify the missing word in the following sentences. A serv...; Question 179: Which practice facilitates operational communication between...; Question 180: Which guiding principle says that services and processes sho...; Question 181: What is the CORRECT order for the three phases of problem ma...; Question 182: In which situation will incident management USUALLY use a se...; Question 183: Which 'service level management' activity helps staff to del...; Question 184: Which value chain activity ensures that ongoing service acti...; Question 185: What is described by the service value system?...; Question 186: What is a configuration item?; Question 187: How should automation be implemented?...; Question 188: Which guiding principle recommends assessing the current sta...; Question 189: Which is part of service provision?...; Question 190: Which practice provides users with a way to get various requ...; Question 191: What should remain constant within an organization, even whe...; Question 192: Which practices are typically involved in the implementation...; Question 193: Which statement about outcomes is CORRECT?...; Question 194: Which guiding principle recommends using the minimum number ...; Question 195: Which will help solve incidents more quickly?...; 2 commentQuestion 196: What is used as a tool to help define and measure performanc...; 1 commentQuestion 197: Which statement about the 'continual improvement' practice i...; Question 198: Which practice provides a communications point for users to ...; Question 199: What considerations influence the supplier strategy of an or...; Question 200: Which two practices use workarounds?...; Question 201: Which is recommended as pan of the 'progress iteratively wit...; Question 202: Which describes a set of defined steps for implementing impr...; Question 203: What role would be MOST suitable for someone with tots of ex...; Question 204: Which practice has a purpose that includes responding to con...; Question 205: Which practice handles all pre-defined user-initiated servic...; Question 206: Which practice has a purpose that includes the management of...; Question 207: Which practice uses pre-defined, standardized procedures to ...; 1 commentQuestion 208: What type of change is often used for resolving incidents or...; Question 209: Which describes an unresolved problem which has been already...; Question 210: Identify the missing word in the following sentence. 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A known...; Question 235: Which is a key activity carried out in the 'did we get there...; Question 236: Which practice needs the right culture to be embedded across...; Question 237: Which practice requires focus and effort to engage and liste...; Question 238: Which statement about the 'optimize and automate' guiding pr...; Question 239: What is a service?; Question 240: Which practice is the responsibility of everyone in the orga...; Question 241: Staff in an IT organization are very busy, mostly carrying o...; Question 242: Which activity contributes to the 'where are we now?' step o...; Question 243: Which guiding principle discourages 'silo activity'?...; Question 244: Which statement about outcomes is CORRECT?...; Question 245: Which value chain activity ensures the availability of servi...; Question 246: Which phase of problem management includes analysing inciden...; Question 247: Which BEST describes the purpose of the 'improve' value chai...; Question 248: Which practice identifies metrics that reflect the customer'...; Question 249: Which practice needs people who understand complex systems a...; Question 250: Which practice has a purpose that includes the handling of p...; Question 251: An SLA is a service level agreement. Which describes the 'wa...; Question 252: Which dimension considers how knowledge assets should be pro...; Question 253: What is the primary focus of business capacity management?...; Question 254: A flaw in an application could cause a service to fail IT st...; Question 255: Which guiding principle recommends eliminating activities th...; Question 256: Which term relates to service levels aligned with the needs ...; Question 257: What is a problem that has been analysed but has not been re...; Question 258: Which statement about known errors and problems is CORRECT?...; Question 259: Which of the following is included in the purpose of the 'co...; Question 260: Which statement about standard changes is CORRECT?...; Question 261: Which statement about value creating activities is CORRECT?...; Question 262: Which of the following is an example of workaround?...; Question 263: Which is an activity of the 'problem management' practice?...; Question 264: Which dimension includes activities and workflows?...; Question 265: Which practice guarantees that users nave a range of access ...; Question 266: Which dimension of service management considers how activiti...

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