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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	169
Version:	v2023-01-23
Rating:
# of views:	3035
# of Questions views:	143186
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Recent Comments (The most recent comments are at the top.)

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Nic - Feb 25, 2024

No.# Sorry I mean, correct answer is D not A

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Bernadett - May 28, 2023

No.# Correct answer is C:
"The service desk has a major influence on user experience and how the service provider is perceived by the users."

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RussianPower - Feb 25, 2023

No.# yes, A is correct . read defenition of 4d and dont wory

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studying this dump only will not make you succes for this exam.

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Passed going through all the questions.

pippo - Feb 11, 2023

No.# Correct is A
The organizations and people dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.

pippo - Feb 11, 2023

No.# correct is B
There should be a formal process for logging and managing incidents.

pippo - Feb 11, 2023

No.# correct is A

Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.

Sabrina - Feb 04, 2023

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Exam Question List: Question 1: Which statement about the 'change enablement' practice is CO...; Question 2: Which is the correct combination of items that makes up an I...; Question 3: Which practice balance management of risk with maximizing th...; Question 4: Which is a key consideration for the guiding principle 'keep...; Question 5: Which value chain activity ensures a shared understanding of...; Question 6: What is the purpose of the 'incident management' practice?...; Question 7: Which statement about outcomes is CORRECT?...; Question 8: How should the workflow for a new service request be designe...; Question 9: Which is an activity in the 'Problem control' phase of probl...; Question 10: Which guiding principle considers which parts of an existing...; Question 11: What are the three phases of 'problem management'?...; Question 12: When using the ITIL continual improvement model, which infor...; Question 13: What impact does automation have on a service desk?...; Question 14: Which practice's purpose includes creating closer more colla...; Question 15: Which value chain activity is concerned with the availabilit...; Question 16: What can be described as an operating model for the creation...; Question 17: Which is a use of the change schedule?...; Question 18: For which purpose would the continual improvement practice u...; Question 19: Which activity is part of the 'continual improvement' practi...; 2 commentQuestion 20: Which dimension is MOST concerned with skills, competencies,...; Question 21: How can a service consumer contnbute to the reduction of nsk...; Question 22: Which service value chain activity deals with the purchase o...; Question 23: Which practice has a purpose that includes responding to con...; Question 24: Which describes a set of defined steps for implementing impr...; Question 25: Which is provided by the 'engage' value chain activity?...; Question 26: Which is a key activity carried out in the 'did we get there...; Question 27: Identify the missing word in the following sentence. Sponsor...; Question 28: Which statement about the steps to fulfill a service request...; Question 29: Which action is performed by a service provider?...; 1 commentQuestion 30: What is the purpose of the 'deployment management' practice?...; Question 31: Identify the missing words in the following sentence. The pu...; Question 32: Identify the missing word in the following sentences. A serv...; Question 33: Which is a use of a change schedule?...; Question 34: What is an event?; Question 35: Identify the missing words in the following sentence. The ma...; Question 36: What is the CORRECT definition of service management?...; Question 37: What should a release policy include?...; Question 38: Identify the missing word in the following sentence. A servi...; Question 39: Which MOST helps an organization adapt ITIL concepts so that...; Question 40: Which is NOT a component of the service value system?...; Question 41: Which guiding principle helps to ensure that better informat...; Question 42: What defines the requirements for a service and takes respon...; Question 43: Which joint activity performed by a service provider and ser...; Question 44: Which processes are responsible for the regular review of un...; Question 45: Which two practices interact the MOST with the service desk ...; Question 46: Which guiding principle is PRIMARILY concerned with end-to-e...; Question 47: Which statement about the known error database (KEDB) is COR...; Question 48: What is an incident?; Question 49: What is the definition of a known error?...; Question 50: What MAIN factors are considered to assess the priority of a...; Question 51: Which problem management activity ensures that a problem can...; 1 commentQuestion 52: Which practice has a strong influence on the user experience...; Question 53: Identify the missing word in the following sentence. A custo...; Question 54: Which statement about the 'change enablement' practice is CO...; Question 55: In which situation will incident management USUALLY use a se...; Question 56: Which is the CORRECT of the 'R' role in a RACI matrix?...; Question 57: Which term describes the functionality offered by a service?...; Question 58: Which is a key element of the 'think and work holistically' ...; Question 59: Which statement about a 'continual improvement register' is ...; Question 60: Which TWO statements about the 'service request management' ...; Question 61: Which is part of the value proposition of a service?...; Question 62: Identify the missing word in the following sentence. The pur...; Question 63: Which is a recommendation of the guiding principle 'think an...; Question 64: Which statement about value creating activities is CORRECT?...; Question 65: Which practice handles all pre-defined user-initiated servic...; Question 66: Which value chain activity ensures that ongoing service acti...; Question 67: Which guiding principle considers how the steps of a process...; Question 68: Which statement about emergency changes is CORRECT?...; Question 69: What three elements make up the Service Portfolio?...; Question 70: What is NOT within the scope of service catalogue management...; Question 71: Which will NOT be handled as a service request?...; Question 72: Which approach is CORRECT when applying the guiding principl...; Question 73: Which practice has a purpose that includes ensuring that ris...; Question 74: Who is responsible for defining metrics for change managemen...; Question 75: Which is the FIRST thing to consider when focusing on value?...; Question 76: What is a service?; Question 77: What takes place in the "Did we get there?" step of the cont...; Question 78: Which practice minimizes the impact on normal service operat...; Question 79: What is recommended by the guiding principle 'progress itera...; Question 80: Which TWO are inputs to the service value system? 1 Demand 2...; Question 81: Which statement about the 'service desk1 practice is CORRECT...; Question 82: Which describes the utility of a service?...; Question 83: Which ITIL practice has a purpose that includes reducing the...; Question 84: What can be used to determine if a service is 'fit for purpo...; Question 85: Which is the BEST type of resource for investigating complex...; Question 86: What is required by all service desk staff?...; Question 87: Which dimension of service management considers the workflow...; Question 88: Which practice provides users with a way to get various requ...; Question 89: What is the definition of "service management"?...; Question 90: Which is a purpose of the 'service desk' practice?...; Question 91: Which can act as an operating model for an organization?...; Question 92: When is the earliest that a workaround can be documented in ...; 1 commentQuestion 93: What actions does a service desk take for all issues, querie...; Question 94: Which practice needs people who understand complex systems a...; 1 commentQuestion 95: Identify the missing words in the following sentence. The 'i...; Question 96: Which is a key requirement for successful service level agre...; Question 97: Which are the elements of process control?...; Question 98: Which helps to manage an incident when it is unclear which s...; Question 99: Which skill is an essential part of the 'service level manag...; Question 100: Which activity captures the demand for incident resolution a...; Question 101: Which is NOT a structure of service desk that is described i...; Question 102: When should a full risk assessment and authorization be carr...; 1 commentQuestion 103: Which of the four dimensions include, the knowledge bases ne...; Question 104: Which guiding principle emphasizes the need to understand th...; Question 105: Which is described by the 'organizations and people' dimensi...; Question 106: Which is one of the MAIN concerns of the 'design and transit...; Question 107: Which practice has a purpose that includes managing authenti...; Question 108: Which dimension considers the application of artificial inte...; Question 109: Which practice has a purpose that includes managing risks to...; Question 110: A customer is a person who defines the requirements for a se...; Question 111: Which stage of the service lifecycle has the purpose of look...; Question 112: Which is a service request?; Question 113: Which statement about outcome is CORRECT?...; Question 114: Which is NOT a key focus of the 'information and technology'...; Question 115: Which practice updates information relating to symptoms and ...; Question 116: In which step of the 'continual improvement model' is an imp...; Question 117: Which is part of the definition of a customer?...; Question 118: What is the purpose of the 'problem management' practice?...; Question 119: What includes governance as a component?...; Question 120: Which is CORRECT about change authorization?...; Question 121: Which is a purpose of the 'relationship management' practice...; Question 122: Which guiding principle describes the importance of doing so...; Question 123: Staff in an IT organization are very busy, mostly carrying o...; Question 124: Which practice would be MOST involved in assessing the risk ...; Question 125: Which dimension of service management considers governance, ...; Question 126: Which of the following can be used to access service desks?...; Question 127: Which practice ensures that service actions, that are a norm...; Question 128: Which practice uses technologies such as intelligent telepho...; Question 129: What should remain constant within an organization, even whe...; Question 130: Why should incidents be prioritized?...; Question 131: Which statement about service offerings is CORRECT?...; Question 132: Which practice has a purpose that includes restoring normal ...; Question 133: Which is the CORRECT approach for managing a large improveme...; Question 134: Which is included in the purpose of the 'change enablement' ...; Question 135: A flaw in an application could cause a service to fail IT st...; Question 136: Which service level metrics are BEST for measuring user expe...; Question 137: Which is a use of a continual improvement register?...; Question 138: What role would be MOST suitable for a new graduate with gre...; Question 139: What is defined as "the role that uses services?...; Question 140: Which is an example are problem control activity?...; Question 141: Which statement about change authorities is CORRECT?...; Question 142: What must always be done before an activity is automated?...; Question 143: Which service catalogue view is considered beneficial when c...; Question 144: Which BEST describes the purpose of the 'improve' value chai...; Question 145: Why should service desk staff detect recurring issues?...; Question 146: Which are elements of the service value system?...; Question 147: Which statement about the input and output of the value chai...; Question 148: Which ITIL practice has the purpose to establish and nurture...; Question 149: Which is the addition, modification or removal of anything t...; Question 150: Which is considered by the 'partners and suppliers' dimensio...; Question 151: Which practice forms a link between the service provider and...; Question 152: Which practice establishes a channel between the service pro...; Question 153: Which practice provides visibility of the organization's ser...; Question 154: What ensures that a service provider and a service consumer ...; Question 155: Which is a supplier category?; Question 156: Which practice uses pre-defined, standardized procedures to ...; Question 157: What should be considered as part of the 'partners and suppl...; Question 158: Identify the missing words in the following sentence. When a...; Question 159: Which value chain activity ensures the availability of servi...; Question 160: Which practice improves customer and user satisfaction by re...; Question 161: Which of the four dimensions focuses or managing data in com...; Question 162: Which practice recommends that organizations develop compete...; Question 163: For which purpose would the continual improvement practice u...; Question 164: Which practice has a purpose that includes maximizing succes...; Question 165: Which describes outcomes?; Question 166: Which is described by the 'organizations and people' dimensi...; Question 167: Which practice is the responsibility of everyone in the orga...; Question 168: Which directly assists with the diagnosis and resolution of ...; Question 169: When working on an improvement iteration, which concept help...

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