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Exam Code:	ITIL-4-Foundation
Exam Name:	ITIL 4 Foundation Exam
Certification Provider:	ITIL
Free Question Number:	78
Version:	v2020-06-10
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# of Questions views:	338655
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Exam Question List: Question 1: What does the 'service request management' practice depend o...; Question 2: What do customer perceptions and business outcomes help to d...; Question 3: Which guiding principle helps to ensure that each improvemen...; Question 4: How does information about problems and known errors contrib...; Question 5: Which statement about change authorization is CORRECT?...; Question 6: Which is a key requirement for a successful service level ag...; Question 7: What are the three phases of 'problem management'?...; Question 8: Which statement about the known error database (KEDB) is COR...; Question 9: Which practice identifies metrics that reflect a customer ex...; Question 10: How should automation be implemented?...; Question 11: What is an output?; Question 12: Which practice would help a user gain access to an applicati...; Question 13: Which guiding principle considers the importance of customer...; Question 14: Which statement about the 'change enablement' practice is CO...; Question 15: Which practice makes new services available for use?...; Question 16: Which dimension of service management considers governance, ...; Question 17: Which is NOT a component of the service value system?...; Question 18: Which is a key consideration for the guiding principle 'keep...; Question 19: What are the ITIL guiding principles used for?...; Question 20: What is the CORRECT definition of service management?...; Question 21: Which is a purpose of the 'service level management' practic...; Question 22: Which dimension includes a workflow management system?...; Question 23: What is the purpose of problem management?...; Question 24: What can be used to help determine the impact level of a pro...; Question 25: Identify the missing word in the following sentence. The pur...; Question 26: Which practice owns and manages issues, queries and requests...; Question 27: What is an event?; Question 28: Which is the correct combination of items that makes up an I...; Question 29: Which statement about emergency changes is CORRECT?...; Question 30: What is the purpose of service level management?...; Question 31: Which process works with incident management to ensure that ...; Question 32: Identify the missing word in the following sentence. A servi...; Question 33: Which term is used to describe the prediction and control of...; Question 34: Which activity is part of the 'continual improvement' practi...; Question 35: What is warranty?; Question 36: Which is the purpose of the 'monitoring and event management...; Question 37: Which gives a user access to a system?...; Question 38: What is NOT within the scope of service catalogue management...; Question 39: When should the effectiveness of a problem workaround be ass...; Question 40: What are the types of asset management?...; Question 41: What are 'engage', 'plan' and 'improve' examples of?...; Question 42: Which guiding principle recommends standardizing and streaml...; Question 43: Which statement about the 'four Ps' of service design is COR...; Question 44: When should a change request be submitted to resolve a probl...; Question 45: Which is an example of improving service utility using servi...; Question 46: Where should all master copies of controlled software and do...; Question 47: How does a service consumer contribute to the reduction of d...; Question 48: Which process is used to compare the value that new services...; Question 49: What should a release policy include?...; Question 50: Which statement about costs is CORRECT?...; Question 51: Identify the missing words in the following sentence. The pu...; Question 52: What is the primary focus of business capacity management?...; Question 53: Which practice requires that staff demonstrate excellent cus...; Question 54: Which practice provides a single point of contact for users?...; Question 55: What is the purpose of the 'deployment management' practice?...; Question 56: Which is a supplier category?; Question 57: Which describes outcomes?; Question 58: What should be done first when applying the 'focus on value'...; Question 59: What is the PRIMARY use of a change schedule?...; Question 60: What type of change is MOST likely to be managed by the 'ser...; Question 61: When should a full risk assessment and authorization be carr...; Question 62: What takes place in the "Did we get there?" step of the cont...; Question 63: When planning 'continual improvement', which approach for as...; Question 64: Which practice has a purpose that includes helping the organ...; Question 65: Which problem management activity ensures that a problem can...; Question 66: Which describes normal changes?...; Question 67: Which practice updates information relating to symptoms and ...; Question 68: Which term describes the functionality offered by a service?...; Question 69: What should all 'continual improvement' decisions be based o...; Question 70: Which function is responsible for the management of a data c...; Question 71: Which statement about the steps to fulfill a service request...; Question 72: Which are elements of the service value system?...; Question 73: A major incident has been closed, but there is a risk that i...; Question 74: Which practices are typically involved in the implementation...; Question 75: Identify the missing word in the following sentence. The use...; Question 76: Which of these should be logged and managed as a problem?...; Question 77: Which guiding principle recommends eliminating activities th...; Question 78: Which statement about IT service management is CORRECT?...

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