ITIL-4-Foundation Exam Dumps | What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate

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Question 103/125

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A. Restricting information about the improvement to essential stakeholders only.

B. Increasing collaboration and visibility for the improvement.

C. Involving customers after all planning has been completed.

D. Engaging every stakeholder group in the same way, with the same communication.

Correct Answer: C

Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions

Recent Comments (The most recent comments are at the top.)

Teddy - Feb 28, 2025

When improvement activity occurs in relative silence, or only a small group is aware of the details, assumptions and rumors can prevail. Resistance to change often arises when staff members speculate about what is changing and how it might impact them.
Therefore, the correct answer is B.

Martin Lele - Jan 28, 2022

The answer should be B

Reference:
https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions

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