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Question 93/125
What actions does a service desk take for all issues, queries and requests that are reported to them?
Correct Answer: B
- Question List (125q)
- Question 1: Which statement about costs is CORRECT?...
- Question 2: What are 'engage', 'plan' and 'improve' examples of?...
- Question 3: What is recommended by the guiding principle 'progress itera...
- Question 4: Which statement about the 'four Ps' of service design is COR...
- Question 5: What is the purpose of the 'information security management1...
- Question 6: What impact does automation have on a service desk?...
- Question 7: Which practices are typically involved in the implementation...
- Question 8: Which practice has a purpose that includes maximizing succes...
- Question 9: Which dimension of service management considers the workflow...
- Question 10: Which statement about the 'change enablement' practice is CO...
- Question 11: Which is a key requirement for a successful service level ag...
- Question 12: Identify the missing word in the following sentence. The use...
- Question 13: A major incident has been closed, but there is a risk that i...
- Question 14: Which practice has a strong influence on the user experience...
- Question 15: Which dimension focuses on relationships with other organiza...
- Question 16: Which statement about outcome is CORRECT?...
- Question 17: How does information about problems and known errors contrib...
- Question 18: Which of the following can be used to access service desks?...
- Question 19: Which practice requires skills and competencies related to b...
- Question 20: Which value chain activity ensures that service components m...
- Question 21: Identify the missing word in the following sentence. The pur...
- Question 22: Which practice uses technologies such as intelligent telepho...
- Question 23: What is defined as an unplanned interruption or reduction in...
- Question 24: Which value chain activity communicates the current status o...
- Question 25: Which activity is part of the 'continual improvement' practi...
- Question 26: Which statement about metrics is CORRECT?...
- Question 27: What takes place in the "Did we get there?" step of the cont...
- Question 28: What should a release policy include?...
- Question 29: Which guiding principle emphasizes the need to understand th...
- Question 30: What is the definition of warranty?...
- Question 31: Which practice has a purpose that includes the handling of p...
- Question 32: Which Practice includes management of workarounds and known ...
- Question 33: What is the purpose of the 'deployment management' practice?...
- Question 34: Which is part of the 'focus on value' guiding principle?...
- Question 35: Identify the missing word in the following sentence. A servi...
- 2 commentQuestion 36: Which dimension includes the knowledge needed for the manage...
- Question 37: Which statement about the 'service request management' pract...
- Question 38: Which service management dimension is focused on activities ...
- Question 39: What considerations influence the supplier strategy of an or...
- Question 40: What is an IT asset?
- Question 41: Which ITIL guiding principle recommends using existing servi...
- Question 42: Which of these should be logged and managed as a problem?...
- Question 43: Which competencies are required by the 'service level manage...
- Question 44: Which statement about change management is CORRECT?...
- Question 45: Which usually requires a team of representatives from many s...
- Question 46: Identify the missing word in the following sentence. The pur...
- Question 47: Which practice has a purpose that includes managing risks to...
- Question 48: What are the MOST important skills required by service desk ...
- Question 49: Which is the CORRECT of the 'R' role in a RACI matrix?...
- Question 50: Which is one of the five aspects of service design?...
- Question 51: Which statement BEST describes the value of service strategy...
- Question 52: Which TWO statements about an organization's culture are COR...
- Question 53: Which practice owns and manages issues, queries and requests...
- Question 54: An organization asks a stakeholder to review a planned chang...
- Question 55: Which stage of the service lifecycle has the purpose of look...
- Question 56: Which ITIL practice has a purpose that includes reducing the...
- Question 57: Which is a low risk change that has been pre-approved so tha...
- Question 58: Which is the purpose of the 'monitoring and event management...
- Question 59: Which statement about 'continual improvement' is CORRECT?...
- Question 60: Identify the missing word in the following sentence. The pur...
- Question 61: Which role approves the cost of services?...
- Question 62: Which activity is part of the 'continual improvement' practi...
- Question 63: Which guiding principle recommends coordinating all dimensio...
- Question 64: Which skill is an essential part of the 'service level manag...
- Question 65: How does a service consumer contribute to the reduction of d...
- Question 66: Which step of the continual improvement model includes basel...
- Question 67: What is a means of enabling value co-creation by facilitatin...
- Question 68: Which statement about managing incidents is CORRECT?...
- Question 69: Which practice identifies metrics that reflect the customer'...
- Question 70: What can be described as an operating model for the creation...
- Question 71: What is the starting point for optimization?...
- Question 72: Which statement about emergency changes is CORRECT?...
- Question 73: Which statement about the automation of service requests is ...
- Question 74: Which includes governance, management practices, and continu...
- Question 75: Identify the missing words in the following sentence. When a...
- Question 76: What can be described as an operating model for the creating...
- Question 77: What happens if a workaround becomes the permanent way of de...
- Question 78: Which statement about the 'continual improvement model' is C...
- Question 79: What is the reason for using a balanced bundle of service me...
- Question 80: Which processes are responsible for the regular review of un...
- Question 81: Which of the following is an example of workaround?...
- Question 82: Which ITIL practice recommends performing service reviews to...
- Question 83: Which practice involves the management of vulnerabilities th...
- Question 84: What is the CORRECT definition of service management?...
- Question 85: Which practice has a purpose that includes observing a servi...
- Question 86: Which gives a user access to a system?...
- Question 87: What is a definition of a problem?...
- Question 88: Which is a purpose of the 'relationship management' practice...
- Question 89: Which action is performed by a service provider?...
- Question 90: How should the workflow for a new service request be designe...
- Question 91: Which 'service level management' activity helps staff to del...
- Question 92: Which statement about the 'incident management' practice is ...
- 2 commentQuestion 93: What actions does a service desk take for all issues, querie...
- Question 94: What should be used to set user expectations for request ful...
- Question 95: Which service catalogue view is considered beneficial when c...
- Question 96: What are the ITIL guiding principles used for?...
- Question 97: Which dimension of service management considers governance, ...
- Question 98: What is the MOST important reason for prioritizing incidents...
- Question 99: Which statement about the steps to fulfill a service request...
- Question 100: How does categorization of incidents assist the 'incident ma...
- Question 101: Which of the following should IT service continuity strategy...
- Question 102: Which practice establishes a channel between the service pro...
- 2 commentQuestion 103: What can help to reduce resistance to a planned improvement ...
- Question 104: Identify the missing word in the following sentence. The pur...
- Question 105: What is a definition of a service improvement plan (SIP)?...
- Question 106: Which is an example of improving service utility using servi...
- Question 107: How should automation be implemented?...
- Question 108: How are target resolution times used in the 'incident manage...
- Question 109: What type of change is pre-authorized, low risk, relatively ...
- 1 commentQuestion 110: Which approach is CORRECT when applying the guiding principl...
- Question 111: Which is a supplier category?
- Question 112: What is the purpose of the 'deployment management' practice?...
- Question 113: What is a service?
- Question 114: Which Guiding principle says that it is not usually necessar...
- Question 115: Which are phases of the release and deployment process? 1. R...
- Question 116: Where should all master copies of controlled software and do...
- Question 117: Which describes normal changes?...
- Question 118: Which statement about service requests is CORRECT?...
- Question 119: What is the purpose of the 'relationship management' practic...
- Question 120: Which is an activity of 'problem identification'?...
- Question 121: Which statement about IT service management is CORRECT? D189...
- Question 122: Which guiding principle helps to ensure that each improvemen...
- Question 123: Which practice has a purpose that includes ensuring that ris...
- 1 commentQuestion 124: Identify the missing words in the following sentence. The 'i...
- Question 125: What varies in size and complexity, and uses functions to ac...
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correct answer is C
Refer to link below:
Latest ITILFND_V4 Dumps Valid Version with 428 Q&As
service desks provide a clear path for users to report issues, querries and requests and have them acknowledged,classified, owned and actioned. So the answer should be C.( SOURCE:Refer to the axelos student handbook 2019 version Module 6, screen damp 56)