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...From customers on company Issued desktops and uses case object to track customer issues and grievances. The company would like to capture images of customer site captured by field consultants while they are editing the case record during customer site visit. The Director of IT wants to minimize customization and promote reusability of code artifacts wherever possible, what recommendations should an architect give to the company to implement the image capture requirement, while ensuring customer that the service rep can continue to use same lightning pages they were trained to use?
Correct Answer: C
Explanation Using a lightning component as an override for the "Edit" action on mobile view would allow field consultants to capture images while editing the case record, without affecting the desktop users. Using a lightning component as an override for the "Edit" action on lightning experience would affect both mobile and desktop users, which is not desirable. Creating a separate button for "Edit in Mobile" would require additional customization and user training.
Recent Comments (The most recent comments are at the top.)
Sanjana - Apr 23, 2024
The answer should be C as the description fully explains what will be issue if other options are ticked.
Sky - Feb 03, 2024
A. So Use Lightning Component as an override for "Edit" action on lightning experience allowing image capture feature. Detect the form factor of the device and redirect the user to the default not overridden view.
Recent Comments (The most recent comments are at the top.)
The answer should be C as the description fully explains what will be issue if other options are ticked.
A. So Use Lightning Component as an override for "Edit" action on lightning experience allowing image capture feature. Detect the form factor of the device and redirect the user to the default not overridden view.