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A project team experiences repeated minor defects despite adherence to quality management processes. Stakeholders express concern over deliverable quality. What PMI-aligned actions should the project manager take?
Correct Answer: A
PMI highlights continuous improvement and proactive quality management. Root cause analysis identifies process gaps, updating processes prevents recurrence, and preventive actions protect stakeholder confidence. Ignoring defects or assigning blame does not address the underlying problem, while only increasing inspections may detect but not prevent defects.