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A project manager joined an ongoing project to replace another manager. After one iteration, the project manager noticed that team morale is low. Team members are reluctant to speak at first, but tell the new project manager about a history of conflicts. What should the project manager do next?
Correct Answer: A
A retrospective provides a safe, structured forum for the team to discuss past conflicts, identify their causes, and agree on improvements. By listening openly and encouraging candid feedback, the project manager can begin rebuilding trust, psychological safety, and team morale.