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A team retrospective was going well until the team lead introduced the "define the next experiment" topic; then the discussion became an argument. A new team member feels strongly that the approach used on their previous team would improve this team's efficiency and effectiveness. The team lead is adamant that they remain with the current approach and the discussion dissolves into a circular argument.
Correct Answer: B
The team lead should facilitate a constructive discussion by restating both perspectives clearly, which can help ensure that all team members understand each other's viewpoints. Asking for more details about both approaches allows the team to analyze each method's pros and cons, fostering a collaborative, solution- focused discussion. Creating a chart of similarities and differences can provide a visual representation that helps the team make an informed decision, highlighting which elements from both approaches might be beneficial. This approach encourages open communication, avoids escalation, and leads to a productive exploration of options without dismissing either side.