As a scrum master, the goal is to foster a collaborative and self-organizing environment. When conflicts arise, it is essential to guide the team in resolving the issue on their own rather than making unilateral decisions.
The scrum master should:
Coach the team individually to understand the root causes of the conflict and ensure each team member feels heard.
Then, bring the team together in a more structured environment, such as the Sprint review, to discuss the disagreement openly and constructively. This helps the team resolve conflicts and learn how to handle similar situations in the future.