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A supply management department is frequently cited by auditors for noncompliance with internal controls, even though the department continually tries to improve its performance. Which of the following should the department manager do FIRST to address this situation?
Correct Answer: A
* Identification of Issues: Frequent citations for noncompliance suggest systemic issues within current policies and procedures. * Policy Reevaluation: The first step in addressing these issues is to conduct a thorough review of existing policies and standard operating procedures (SOPs) to identify any gaps or inefficiencies. * Root Cause Analysis: Reevaluating policies allows the department to determine the root causes of noncompliance and develop targeted improvements. * Stakeholder Involvement: Engaging with stakeholders, including auditors and staff, during the reevaluation process ensures that the revised policies address practical concerns and compliance requirements. * Continuous Improvement: Implementing updated policies and procedures establishes a foundation for ongoing compliance and performance improvement. * Reference: Internal control frameworks such as COSO (Committee of Sponsoring Organizations of the Treadway Commission) emphasize the importance of robust policies and procedures in maintaining compliance and operational efficiency.