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A supply management department has recently received resignations from several important staff members. Exit interviews indicate that the primary reason for the staff members' departure was frustration over their expertise not being valued. They also viewed their work as repetitive and not an efficient use of their time or effort. Which of the following would be the BEST way for the department manager to improve this situation?
Correct Answer: C
* Identify the core issue: The resignations were due to staff members feeling their expertise was undervalued and their work was repetitive. * Best practice in leadership: According to leadership and transformation management principles, addressing motivational dimensions and job design is crucial. Theories like Herzberg's Two-Factor Theory emphasize the importance of job enrichment to enhance job satisfaction. * Redesign job descriptions: This involves analyzing and altering job roles to make them more engaging and utilize employees' skills effectively. Techniques such as job rotation, job enlargement, and job enrichment can be employed. * Empower employees: Giving employees a sense of purpose and ensuring their work is meaningful aligns with transformational leadership principles. * Reference: "Motivation and Personality" by Abraham Maslow and "Work and Motivation" by Victor Vroom highlight the need for job redesign to improve motivation and productivity.