A firm's human resources (HR) department would like to expand a successful training program but does not have funding to do so. The firm's supply manager believes that strategic sourcing of other HR spend categories can reduce costs to provide funding for the training program. Which of the following influencing tactics should the supply manager use FIRST in order to convince HR to employ strategic sourcing?
Correct Answer: C
The supply manager should use logic first to convince HR to employ strategic sourcing. Here's a detailed explanation:
Using Logic:
Data-Driven Argument: Presenting logical, data-supported arguments can effectively demonstrate how strategic sourcing can reduce costs. Logical reasoning appeals to the analytical nature of business decisions.
Cost-Benefit Analysis: Providing a clear cost-benefit analysis showing the potential savings and reallocation of funds to the training program can persuade HR of the practical benefits.
Why Not Other Options?
Liking (A): While building rapport is important, it is less impactful than a logical, data-driven argument in this context.
Cooperation (B): Cooperation is essential but should follow a logical presentation of the benefits.
Emotion (D): Emotional appeals may be less persuasive in a business context focused on financial and operational efficiency.
Reference:
Effective influencing tactics in leadership and management (Cialdini, R.B., Influence: The Psychology of Persuasion, 2006).
Strategic sourcing and its impact on cost management (Monczka, R., Handfield, R., Giunipero, L., Patterson, J., Purchasing and Supply Chain Management, 2015).