CCBA Exam Dumps | You are the business analyst in your organization. Management comes to you with a customer complaint

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Question 29/241

You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?

A. Stakeholder assessment of implementation

B. Issue management and identification

C. Evaluation of a business need

D. Capability assessment

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