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A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?
Correct Answer: B
Explanation The scenario describes a task that involves creating a business process model (BPM) for the error-handling process on the website. The BPM is a technique used by business analysts to visualize and document the activities, flows, and roles involved in a business process. The BA has two sources of information for this task: the workshop results and the instruction manual. The BA should use both sources to create the BPM, but also identify and resolve any discrepancies in process between them with the stakeholders. This would ensure that the BPM is accurate, consistent, and aligned with the stakeholder needs and expectations. References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the business process modelling technique as part of the business analysis process12. The CCBA® resources also describe the importance of validating and verifying the requirements and the solution design with the stakeholders12.