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Verification of requirements on the projects have highlighted an issue regarding misunderstanding of design models among key stakeholders. A major reason cited for the misunderstanding was the technical jargon and models used in the documentation. What must the business analyst (BA) do to improve the understanding?
Correct Answer: C
Explanation According to the BABOK® Guide, one of the principles of effective communication is to use a common language that is understood by all stakeholders. Technical jargon and models can create confusion and misunderstanding among stakeholders who are not familiar with them. Therefore, the business analyst (BA) should represent design models using common terminology that is clear and unambiguous for all stakeholders. This will improve the understanding and verification of requirements on the project. References: BABOK® Guide, Version 3, Chapter 10: Techniques, Section 10.1: Acceptance and Evaluation Criteria Definition, Page 372; Chapter 3: Business Analysis Planning and Monitoring, Section 3.4: Plan Business Analysis Communication, Page 38.