CFM Exam Dumps | When managing quality, what are Key Performance Indicators (KPIs) based on?

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IFMA.CFM.v2025-07-21.q86
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Question 36/86

When managing quality, what are Key Performance Indicators (KPIs) based on?

A. What stakeholders feel is important

B. What the facility manager feels is important

C. What the facility management team feels is important

D. What the CEO feels is important

Correct Answer: A

KPIs should bealigned with stakeholder expectationsas outlined inISO 41001and IFMA'sPerformance and Quality Managementcompetency.
* Stakeholders (A) dictate KPIsas they define service expectations, including tenants, employees, and executives.
* Facility managers (B) and teams (C)may influence KPIs, but they must align with business needs.
* CEO input (D)is valuable but is not the sole basis for KPI selection.
EffectiveKPIs should be measurable, relevant, and directly linked to service quality goals.

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