CFM Exam Dumps | An organization has accumulated a wealth of service delivery data from its monitoring and measurement

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IFMA.CFM.v2025-07-21.q86
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Question 52/86

An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

A. Use the data to attract new clients.

B. Use the data in the creation of its future service level agreements.

C. Use the data for salary increases.

D. Use the data for bonus payments from its clients.

Correct Answer: B

Service delivery data should be used toenhance Service Level Agreements (SLAs)by:
* Benchmarking performanceto set realistic, data-driven goals.
* Identifying inefficienciesand implementing targeted improvements.
* Providing accountabilityin vendor and in-house service expectations.
Using the datafor marketing (A), salary increases (C), or bonus payments (D)does not directlyenhance operational performance.

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